SITA has signed a deal with the Airports Authority of India (AAI) to support and provide technology to 43 of the country’s biggest airports.
The deal will see improvements to over 2,700 passenger touch points. Initially deployed across 43 airports, the technologies are scalable to an additional 40 airports over the next seven years. Over 500 million passengers are expected to be processed during this period.
Under the agreement, SITA will deploy its IATA-certified solutions, including SITA Flex, CUPPS, SITA CUSS, and SITA Bag Manager, which offer airlines and ground handlers the benefits of common use technologies, enabling scalable operations to meet their specific operational requirements.
Indian airports will benefit from a reduced infrastructure footprint and increased operational efficiency, while airlines will be able to enforce better security and take advantage of an agile technology platform to host new progressive technologies and move away from native applications.
In addition, a centralised cloud hosting of all servers means reducing on-premise infrastructure costs on top of enabling proactive monitoring and control of services.
The adoption of cloud solutions will also benefit passengers, who will gain more control over their journey through a low-touch, efficient check-in, bag drop, and collection process via assisted and self-service mechanisms.
Sumesh Patel, president, Asia-Pacific, SITA, said: “The number of airports in India is expected to increase from 148 today to 220 by 2025. By connecting cities better, air travel and transport will help unlock the full potential of India’s economic growth too.
“Ensuring efficient and fluid operations and a seamless passenger experience at these airports will be critical to delivering on India’s air transport industry opportunity.”
