Hyatt Regency Danang Resort & Spa has named Adrian Pulido as general manager of the 360-key oceanfront resort.
He leads a team of more than 450 associates at Hyatt Regency Danang Resort & Spa, and will be responsible for all aspects of hotel operations, staff management and guest satisfaction.
Originally from Mexico, he held leadership roles at high-profile resorts in the Americas, Middle East and Asia-Pacific.
Hahn Air introduces Arsenio Cabanilla Jr. as the new regional vice president agency distribution for Cambodia, Indonesia, Malaysia, Mongolia, Thailand and the Philippines.
In his new position, he will assist travel agents in his markets on how to use Hahn Air’s ticketing solutions to increase their sales. In addition, he will provide support with training, presentations, as well as targeted sales and marketing activities. Part of his responsibility will also lie in developing strategic alliances with the local trade.
He has a broad background in tourism and his past experience includes positions at Legend Hotels International, Philippine Airlines and an online travel agency.
The Ritz-Carlton, Bali has named Subin Dharman as its new general manager.
He brings with him more than 20 years of experience in the hospitality industry and has held pivotal positions in various luxury hotels around the globe, such as Kuwait, Qatar and the US.
Prior to joining The Ritz-Carlton, Bali, Subin was also appointed co-chair for Marriott Business Council in Indonesia.
Forty-five minutes north of Phuket International Airport sits Khao Lak, an up-and-coming destination in southern Thailand that can be described as the more peaceful cousin usually overlooked in favour of bustling Phuket.
Both Phuket and Khao Lak can offer holidays filled with sun, sand, and sea. However, there are two key differences – Khao Lak boasts a quieter, more laid-back vibe, as well as a long list of nature-focused outdoor pursuits.
Chattan Kunjara Na Ayudhya, deputy governor for marketing communications Tourism Authority of Thailand (TAT), told TTG Asia: “Most of the hotels along the beachfront are upscale properties that provide privacy for visitors, as well as a wide selection of well-being programmes for their guests.”
This is also why TAT is promoting Phang-nga – the province Khao Lak is part of – as a health and wellness destination according to its Andaman Wellness Corridor Strategy. Phang-nga has successfully staged the L’Étape by Tour de France event for several years now, which Chattan hopes would attract more sporting events to the destination.
“Khuk Khak Beach in Khao Lak (is growing in reputation) as a surfing destination, and there are surfing schools for those interested,” Chattan added.
Another surfing spot is Pakarang Beach, as the waves are beginner friendly, shared Leandro Cavaco Silva, general manager of Avani+ Khao Lak Resort.
This is in addition to the scuba diving, snorkelling, hiking, bamboo rafting, and whitewater rafting available in Khao Lak and its surrounds. Cultural visits to Takua Pa, a charming old town, should also be included in itineraries.
Previously a tin-dredging area in the first half of the 20th century, the area is now a small tourist town replete with colourful Sino-Portuguese architecture. Tours to Takua Pa are usually combined with a paddle through the area’s mangrove forest (see What’s Hot).
Avani+ Khao Lak Resort has diversified its offerings to appeal to a different segment of travellers by partnering with Naimuang Restaurant Khao Lak & Kwan’s Cooking Class in Takua Pa.
Silva stated: “There is no better way to learn about a culture than through its cuisine. The Bib Gourmand restaurant offers cooking classes that begin with a wander through its organic vegetable and herb garden.”
Other upscale properties in Khao Lak have also spruced up to broaden their offerings to appeal to more traveller segments.
For example, the JW Marriott Khao Lak Resort Spa recently completed its 18-month-long refurbishment and expansion, and now offers an expanded inventory of 420 rooms, suites and villas, alongside 11 restaurants and bars. It boasts leisure facilities, including a kids’ club and South-east Asia’s longest swimming pool which comprises a water trampoline, large water slide, and wave pool.
Abhimanyu Singh, the hotel’s general manager, shared: “Our resort has created an array of enriching activities and experiences. For example, we will launch our bamboo shark nursery in 2Q2023, where guests will join conservationists and learn how they nurture bamboo shark eggs from incubation until the sharks are released in the wild.”
Two more Marriott properties will open in Khao Lak in the near future, Singh added.
Nearby, the Outrigger Khao Lak Beach Resort opened in February 2022, a result of Outrigger Hospitality Group’s purchase of Manathai Hotels and Resorts. The refurbished resort boasts new design elements that reflect the Outrigger canoe motifs and southern Thai textured prints, while newly-constructed facilities include a beachfront restaurant and bar, coral kids club and games room.
Sujittra Rongmuang, resort manager at Outrigger Khao Lak Beach Resort, said: “We are a very family-friendly resort, and emphasise that our leading rooms are able to comfortably sleep two adults and two children.”
To raise Khao Lak’s profile, hoteliers are actively creating market awareness, both on their own and with TAT.
“We have launched extensive marketing and PR campaigns in UK, Europe, Australia, India, and GCC countries, and leveraged social media to drive exposure to our website. We also participate in international travel tradeshows such as ITB and ILTM,” Silva elaborated.
Meanwhile, Michael Hofstetter, franchise operations manager, South-east Asia and Pacific Rim, Wyndham Hotels and Resorts, works closely with TAT to “sponsor accommodation for fam trips”, and participates in TAT’s overseas roadshows, such as the TAT-Fly Dubai Roadshow in January 2023, and the Amazing Thailand Roadshow to Germany-Switzerland-Austria 2022 last September.
Despite China’s reopening, hoteliers will not place their focus there, as they opined that the laid-back coastal paradise is usually not what Chinese tourists are looking for.
Singh pointed out: “Bangkok and Phuket are already top destinations for outbound travellers from China. As for Khao Lak, it is considered a secondary destination, but there is an opportunity to cater to those who are looking for a more serene destination, or new places to visit.”
As such, Singh’s key target markets for 2023 will be Europe, Scandinavia, Australia and South Korea. Wyndham’s Hofstetter will also be targeting a similar profile of European travellers, in particular those from Germany, Switzerland, and Austria.
“We observe that Chinese travellers tend to enjoy destinations that offer more entertainment and nightlife options, like Phuket. But we do foresee a gradual rise in Chinese tourists that look to Khao Lak to escape the hustle and bustle of the city,” Hofstetter opined.
Norwegian Cruise Line (NCL) has appointed David Herrera as its new president effective April 1, as Harry Sommer transitions to be the next president and CEO of Norwegian Cruise Line Holdings from July 1.
With over 25 years of business experience and financial, sales, marketing and business development background, Herrera has been with NCL since 2015 and currently serves as its chief consumer sales and marketing officer.
In this new role, Herrera will be responsible for the overall strategic vision and business plan execution for NCL, as well as expand his reporting line to now include revenue management, guest services, brand finance, international sales, and the recently formed Experiences at Sea division.
With Herrara’s new appointment, Adam Malone will assume the role of chief marketing officer, while 15-year NCL veteran Michael Tomoleoni will now serve as the chief consumer sales officer.
Jason Krimmel will take on the newly created role of chief international sales and marketing officer, working closely with Herrera to further expand NCL’s international footprint.
Holiday Inn and Suites Siracha Laemchabang has appointed Preecha Yarangwong as its general manager. He will oversee the hotels operations in his new role.
He was previously general manager of Ramada Plaza by Wyndham Bangkok for two years, and general manager at Centara Hotel and Convention Udon Thani for five years before that.
Accor has appointed William J. Haandrikman as managing director of Fairmont Singapore and Swissôtel The Stamford.
In his new role, Haandrikman will spearhead an integrated business strategy to maintain both properties’ position as an industry-leading hospitality destination in Singapore.
With more than 30 years of international hospitality experience in senior management positions across Europe, Asia and the US, he was most recently general manager of Sofitel Legend Metropole Hanoi as well as area general manager for Accor North Vietnam.
Shangri-La Rasa Sentosa, Singapore has appointed Daniel Khoo as its resident manager. He will be responsible for overseeing and managing the operational aspects and will support the resort’s general manager, Gavin Weightman.
Khoo brings with him 20 years of luxury hospitality experience from various international hotel chains across several destinations including China, Taiwan, Malaysia and Singapore.
Goco Hospitality has named Nicholas Clayton as its president. In this newly created role, Clayton will support and guide the expansion of Goco projects.
He has decades of experience in leadership roles at luxury global hotel groups, and previously managed the operations of multiple hotel properties within the Ritz-Carlton Hotel Company and the Mandarin Oriental Hotel Group.
Ayu in the Wild, Sri Lanka
Founded by avid travellers and husband-and-wife team, Chamintha and Rajindra Jayasinghe, destination curator Ayu in the Wild sets out with a single aim: to showcase the beauty of life in biodiverse Sri Lanka while ensuring that tourism dollars are filtered down to where they matter most – the local people.
“Ayu means life in Sanskrit,” explained co-founder Chamintha Jayasinghe. “There are so many layers to life in Sri Lanka. When a traveller understands what life is really like in a country, he will appreciate it a lot more.”
With Ayu in the Wild carrying its commitment in its name, its travel designers curate trips across the country that deliver authentic experiences led by community-based guides and local topical experts who know the destination like the back of their hand.
“They are village heads, teachers, farmers, housewives, poets, architects and wildlife photographers – everyone we knew through our travels or are our friends for many years. They convey their experience growing up and living in Sri Lanka,” she said.
While travellers benefit from local tales and insights, these experience hosts earn supplementary income without being solely dependent on tourism.
Ayu in the Wild also takes pride in offering naturalists as destination guides. “Because Sri Lanka is a biodiversity hotspot, we found it necessary to also have a naturalist lead our trips. Naturalists have a wider knowledge of culture, heritage, ecology, wildlife and way of life of our people,” remarked Jayasinghe.
The company’s focus on introducing the road less travelled to its customers also helps to spread tourism earnings deeper into the country.
Ayu in the Wild crafts local journeys for every client, and is able to deliver on niché requests, such as an architecture tour of Sri Lanka to see Geoffrey Bawa’s legacies, or to learn about Sri Lanka’s archaeology, nature and conservation, or culture and heritage.
To ensure that tourism is truly beneficial to the local people, Ayu in the Wild channels earnings to a number of community projects it founded, such as Classroom in the Wild, which funds English classes for the children in a farming village in a remote part of Sigiriya; a dance therapy initiative for special needs children in Galle and a nearby orphanage; Ayu Blue Carbon Initiative, a seagrass restoration project; and the Ayu Scholarship Fund which finances further studies for needy children. – Karen Yue
Going Places Tours, Malaysia
Kuala Lumpur-based Going Places Tours is backed by guiding veterans – Stevie Chan, who is also the managing director, Jane Rai, his business partner, and two tour guides Raja Shaharil and Marie Gerardine Teo. Each of them have 15 years of guiding experience, and are well versed in the art of storytelling.
Going Places Tours offers two tip-supported heritage walks every Saturday and Sunday under its Free Walk Kuala Lumpur Unscripted brand.
The East-West Connection walk conveys tales of the early settlements, trade and structural developments that took place close to the confluence of the Klang River and the Gombak River that ran through the city.
The Chinatown Cultural Walk takes participants on a walking tour to the early Chinese settlements in and around Petaling Street.
The four experienced guides handling these tours make their narratives interactive by interjecting it with thought-provoking questions, riddles and clues and humour.
Jane said: “The art of storytelling lies in the delivery. We engage participants through the five senses and we arouse their curiosity by asking some pointed questions and throwing in a little bit of suspense here and there, and we also show them things that they would otherwise, not expect.
“We have also developed personal relations with the traders and they are tourist-friendly. They are more than willing to interact with our guests, often revealing details of their trade and sharing stories of their families, past and present.”
As some of these local traders and artisans are third and fourth generations working in the trade, interactions are especially precious. – S Puvaneswary
Indie Singapore Tours
First established in 2015 to provide free and immersive walking tours around Singapore to backpackers, Indie Singapore Tours was eventually led down the bespoke walking tour route at the insistence of fans.
Numerous positive reviews left on social media sites gave Indie Singapore Tours the opportunity to expand beyond backpackers, the initial target as Thiam Wei Toh, founder and chief storyteller, hoped to encourage these budget-conscious travellers to fall in love with his country.
When the pandemic rolled in, Indie Singapore Tours hit a turning point that proved to be a positive milestone. In the absence of foreign visitors, Indie Singapore Tours had to conduct tours differently to reel in the locals. So, it created the Whimsical Walk through the Blair Plain Conservation Area tour, a 2.5-hour exploration of a hidden gem in modern Singapore. It pointed out conserved architecture, old school eats, gorgeous contemporary art, and beautiful hole-in-the-wall cafés.
“There was nothing like that when we started, so the tour gained a lot of attention from both customers and the media,” Toh recalled fondly.
Unusual spins on city tours continue to be a central focus, and Toh told TTG Asia that he often finds his sparks at kopitiams – local coffee houses in the neighbourhoods.
“I’d drink with the old folks and they will share their growing up stories. These tales inspire tour ideas and give us unique content,” he said.
Toh also makes it a habit to visit local businesses and talk to the owners about potential collaboration.
“Tours have to evolve to be more immersive and experiential. Collaboration with varied businesses will help to add depth to the tour experience, and this is something that has become so important during Covid,” he stated.
Conversations with business owners have led to the creation of even more fancy tours. One of them is the Whis-Kueh tour, which takes guests through some of the oldest traditional pastry shops in Chinatown, and concludes with a craft whisky-pairing experience at Furama City Centre hotel. – Karen Yue
Kouprey Adventures, Cambodia
Kouprey Adventures scours all corners of Cambodia to craft innovative itineraries that scratch way beneath the surface. The boutique tour operator does not deliver standard packages. Instead, it personalises each itinerary based on customers’ individual preferences. Managing director Richard Casswell said the company prides itself on being “Cambodia specialists that are guest-centric”.
In 2022, the product and operations team visited more than 100 destinations in Cambodia, in addition to hotels, activities and experiences. The team has travelled across the entire country using all modes of transport – car, train, motorcycle, bicycle and helicopter.
“For the adventurous, we have first-hand knowledge of emerging destinations where we promote community-based tourism and bring travellers to have authentic experiences,” Casswell said. “From helicopter visits to waterfalls deep in the jungle to champagne breakfasts at remote temples, a private show by Cambodia’s top performance artists and high tea with royalty, we pride ourselves on creating unique thematic experiences.” – Marissa Carruthers
Maika Tours, Vietnam
Maika Tours’ team of Vietnamese tour guides come with heaps of on-the-ground knowledge about the destinations it taps into. Founder and owner Giang Vu believes it is this deep knowledge of the guides that enable the company to deliver immersive tours that steer way off the well-trodden path.
For example, its Ho Chi Minh City walking tour may only take in 2.4 kilometres, but Maika’s guides have scoured the city’s back streets to hand-pick some of the tastiest and most authentic vendors and eateries that would usually remain off tourists’ radar.
In addition, Maika Tours has designed itineraries that are tailored towards the LGBTQ community. It also has tour guides who are trained in sign language and know how to run accessible tours that cater for the needs of people with disabilities. All of its spacious transport vehicles are able to carry electric wheelchairs. – Marissa Carruthers
Rajah Travel Corp, the Philippines
Rajah Travel Corp goes to great lengths in curating 24 itineraries each year “to convey the importance of Philippine culture, not only in history and heritage, but also in the food served and other geographical uniqueness”, said chairman and president Aileen Clemente.
At the 2015 launch of the Liberation of Palawan under its Salute to Valor Programme, for instance, the company coordinated with the Philippine Historical Commission to renovate and put markers on historical sites and formed a government and private sector task force to ensure maintenance. It commissioned an original Filipino music score for the programme and awarded the World War II veterans.
For its mango-themed Kulinarya of Zambales and Guimaras, highlights included in-depth learning of the mango industry from local experts and how this tropical fruit is intertwined in the Filipino culture; learning to pick and cut the right fruit directly from trees; tales of the provinces and legends of this heart-shaped fruit from historians; and a visit to the National Mango Research and Development Center. – Rosa Ocampo
The Hidden Japan
For Derek Yamashita, co-founder of Tohoku-based travel agency The Hidden Japan, tours are about offering travellers deep, culturally immersive Japan experiences alongside local masters with a passion for preserving these traditions.
One of the company’s experiences involves guests getting special access into the workshops of master blacksmiths to make their own Japanese knives and learn how to sharpen and maintain them. They then use their new knives to fillet fish at culinary workshops, after buying fresh fish in the local market or catching it themselves. Similarly, guests make a sake cup under the guidance of an artisan and then go bar hopping around local inns that will serve them drinks in their new vessels.
“The appeal of this programme is with the people they meet and experiences they have with their own hands,” said Yamashita, adding that this tour is extra special because even after returning home, “every time they pick up the knife or cup they will remember their journey in hidden Japan”. – Kathryn Wortley
