Asia/Singapore Monday, 27th April 2026
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Tourism Authority of Thailand welcomes new governor

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Thapanee Kiatphaiboon has taken on the role of governor at the Tourism Authority of Thailand (TAT).

She has been with the TAT since 1999, and has held various positions within the organisation, including deputy governor for tourism products and business, and most recently deputy governor for domestic marketing.

Thapanee Kiatphaiboon has been a strong advocate for Thailand’s tourism industry

In her most recent role as TAT deputy governor for domestic marketing, Thapanee initiated various tourism initiatives that drove Thailand’s economy. They included workation in Thailand, faith and religious tourism routes, and solo travels – all of which helped to stimulate 151.45 million domestic trips in 2022 – about 88 per cent of the record year in 2019 – and generated 641.5 billion baht (US$18.1 billion).

In her role as deputy governor for tourism products and business, she initiated the Amazing Thailand Safety and Health Administration certification programme that enabled hotels and services to meet specific health and safety standards during the pandemic; the Special Tourist Visa scheme to promote the reopening of Thailand, which led to subsequent entry schemes, including Villa Quarantine, Yacht Quarantine and Golf Quarantine; and the Phuket Sandbox, which has been recognised internationally as the model for a country’s post-lockdown reopening.

Thapanee is also a savvy social media and technology strategist, and has played a key role in utilising technology and social media to promote and develop Thailand’s tourism. Some of her outstanding achievements included the Google Street View project in cooperation with Google Thailand, and the Amazing Thailand social media platforms.

She was also instrumental in the development of various special interest tourism products, including health and wellness tourism, yacht and cruise tourism, and community tourism, as well as the King’s Wisdom for Sustainable Tourism project, which won the PATA Grand Awards 2018 in the category of Education and Training.

A taste of Korean culture in India

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The Korea Tourism Festival kicked off with an enchanting gala night in India, celebrating cultural connections and vibrant experiences.

Held at the Ambience Mall, Gurugram on August 26 and 27, the Korea Culture and Tourism Festival offered a unique opportunity to experience different facets of Korean culture, including K-Performance, K-Beauty, Korean food, and traditional games.

Korea Tourism Festival attendees were treated to a Taekwondo demonstration by Taekwoncre

The festival also marked 50 years of harmonious diplomacy between South Korea and India, and was graced by the presence of Younggeun Lee, executive director of Korea Tourism Organization (KTO) and Roshan M Thomas, deputy secretary, Ministry of Tourism, Government of India. In addition, Anushka Sen, an Indian television actress, model, and influencer, has been named the honorary ambassador of Korea Tourism from India.

Attendees were treated to an exclusive presentation and tasting session of Korean temple food by a Buddhist nun & grand master temple food guru, as well as a captivating Taekwondo demonstration by Taekwoncre.

Moreover, KTO hosted a Travel Mart event on August 25, featuring participants like JeollaNamdo Tourism Organization, Gwangju City, nine destination management companies, Korean Air, Asiana Airlines, Bioface, and Amorepacific, who actively engaged in exploring various aspects of Korean travel and lifestyle.

Skyscanner launches new Hindi product

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Skyscanner has unveiled a new Hindi language experience across its products and services as part of the company’s commitment to the India market.

With the India travel market projected to reach US$125 billion by FY27 and Indians increasingly preferring to book travel online, the introduction of a new localised experience will benefit travellers and partners alike in metro cities as well as Tier 2 and Tier 3 cities across the country.

Skyscanner now has a new Hindi language experience across its products and services for the Indian market

India’s domestic and international air travel continues to showcase a strong recovery, surpassing pre-Covid levels. This is reflective of travel demand on Skyscanner, with the company observing the highest spike in search volume in 2023 since 2019 for both domestic and international destinations.

Trending routes in August include Srinagar to Jammu, Hyderabad to Bengaluru, Mumbai to Dubai, New Delhi to Seoul, and Srinagar to New Delhi.

Hugh Aitken, vice president of strategic relations, Skyscanner, said: “The Indian travel market is one of the fastest growing in the world and we see immense potential to help connect millions of travellers with some of the most ambitious travel providers in the industry.

“When accessing flight options on Skyscanner, travellers will now automatically be redirected to the Hindi locale on the airline or OTA site. As well as native language support, we are also investing across our entire product portfolio, not just for consumers but importantly too for our partners in areas such distribution, advertising, and data.”

Skyscanner currently works with market leading Indian partners such as MakeMyTrip, Indigo, Goibibo, SpiceJet, Yatra, EaseMyTrip, and Cleartrip and is constantly looking to expand its network.

Minor Hotels appoints new GM for Anantara Mina Al Arab Ras Al Khaimah Resort

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Minor Hotels has named Ramsey Saarany as general manager at Anantara Mina al Arab Ras Al Khaimah Resort ahead of its opening later this year.

Ramsey brings two decades of experience in the premium hospitality industry and will lead and oversee all strategies and operations of the resort.

Stacey Cameron joins Holiday Inn & Suites Geelong as DOSM

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Ahead of its opening on September 8, Holiday Inn & Suites Geelong has appointed Stacey Cameron as its new director of sales & marketing.

She brings extensive hospitality and leadership experience to the new hotel and is also overseeing the conference & events team during the initial launch of the hotel.

Her career includes managing operations at Peppers Beach Club & Spa Palm Cove and orchestrating events in Tropical North Queensland.

Raffles Cambodia names new cluster DOSM

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Raffles Hotels & Resorts has appointed Andrew Hartley as its new cluster director of sales and marketing, overseeing Raffles Hotel Le Royal and Raffles Grand Hotel d’Angkor.

Based in Cambodia’s Phnom Penh, Hartley brings with him more than 20 years of experience in luxury hotels around the world, including in Thailand, Singapore, Australia, China, Vietnam, the UK and Oman.

He was most recently assistant vice president of strategic sales and marketing for Banyan Tree Hotels & Resorts in the Asia-Pacific based in Singapore.

Bullish outlook for gaming-led IR development in Asia

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Industry leaders at the Global Gaming Expo Asia (G2E Asia), held July in Macau, expressed optimism in the region’s potential for casino and integrated resort (IR) development, but acknowledged that the inclusion of multiple non-gaming features is necessary for business advancement.

The number of IRs with gaming facilities in Asia is set to grow with new additions in Japan and South Korea.

Industry leaders are optimistic about the region’s potential for casino and integrated resort (IR) development

In April this year, the Japanese government approved a plan to open the nation’s first IR, to be developed by Osaka IR KK, a joint venture between MGM Resorts Japan and ORIX Corporation. The project, which is estimated to cost US$10 billion to develop, will be located on a reclaimed island in Osaka. In a joint press statement earlier on, Osaka IR KK said the IR will “transform the region into one of the world’s top entertainment and hospitality destinations and to serve as a hub for tourism across Japan”.

Speaking on a G2E Asia panel, MGM Japan’s president global development Ed Bowers said recruitment and training activities are now underway.

Over in South Korea, Inspire Entertainment Resort in Incheon is scheduled to soft-open in late 2023 and follow up with its casino launch in 1Q2024. Its COO Chen Si revealed that the company’s strategic vision, set a decade ago, was to develop the country’s airport hub into an international business and tourism centre.

To achieve a return on the company’s US$1.6 billion investment, Chen said diversity is key.

“This (ROI) can’t be achieved without non-gaming business,” he quipped, pointing to Inspire Entertainment Resort’s inclusion of a 15,000-seat arena, indoor water park, and various family-friendly facilities.

Chen said the arena aims to host 50 to 100 concerts each year, in support of the South Korean government’s aim to promote K-pop culture. The indoor water park is expected to attract the domestic family staycation market.

He expects a balanced 50:50 gaming and non-gaming business mix, with demand also streaming in from business event groups. “We already have regional events coming over from Singapore and the US next year,” he shared.

From left: Inspire Entertainment Resort’s Chen Si and MGM China’s Hubert Wang speaking at the Global Gaming Expo Asia held in Macau last month

Melco Resort and Entertainment, COO, David Sisk, agreed that a successful IR required “a collection of experiences to bring in (people), not just gaming”.

MGM China, president and COO, Hubert Wang, added that the early movers in Las Vegas and Macau have had to continuously reinvent and elevate their infrastructure for “relevance in the market”, starting with gaming first and adding on business events and sporting events capabilities, for example.

In Macau, MGM China is diversifying properties into arts and culture – MGM Macau is said to be a cultural tourism-first property while MGM Cotai features an art gallery housing 300 pieces of work.

“Entertainment wise, we have developed some signature events throughout the years,” added Wang.

Panellists at the conference agree that Macau has a success story in IR development, and that the government policy to step up non-gaming aspects in these properties will foster a sustainable future for the hospitality sector. Under their new 10-year concessions, which commenced January 1, 2023, the six major IR operators have pledged to invest a total of 108.7 billion patacas (US$13.4 billion) into developing non-gaming projects and exploring overseas customer markets. The immediate result is a wave of high-profile concerts being staged in Macau.

Macau current leads the Asia pack in terms of gross gaming revenue, valued at US$45 billion with Singapore (US$6 billion), the Philippines (US$3 billion), South Korea (US$3 billion), Malaysia (US$2 billion) and Vietnam (US$1 billion) trailing behind, according to gaming and IR specialist 2NT8.

2NT8 expects Macau’s gross gaming revenue to hit US$60-70 billion in a decade.

Some panellists say Thailand is one to watch, as gaming development there may soon be legalised. They expect Thailand’s gross gaming revenue to hit US$7 billion, and pose a threat to gaming neighbours Macau, Singapore, Vietnam and Cambodia.

Credit Suisse managing director Kenneth Fong said: “In Thailand, the local market will provide a very steady cashflow for IR operators, in addition to the inbound Chinese.”

New Indian alliance to streamline unorganised travel agency market

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A team of experienced industry experts in India have come together to form the Tourism India Alliance (TIA) with the goal of bringing a substantial portion of Indian travel agents from the unorganised sector into the mainstream fold.

The inauguration of this non-profit body took place at an event in New Delhi last week. Despite industry approximations of 300,000 to 500,000 travel agents in the country, only a small fraction about 14,221 travel agents or tour operators are associated with travel trade groups or officially registered with the Ministry of Tourism – the newly formed body highlighted.

TIA founding member, Jagdeep Bhagat, at the launch event in New Delhi

One of TIA’s founding members, Jagdeep Bhagat, commented: “Some of the OTAs in India have about 2,70,000 travel agents registered on their platforms but the representation of travel agents in trade associations doesn’t reflect on such strong numbers. Moreover, many of these travel agents contribute substantially to the industry’s revenue, yet they lack the recognition, importance, and technical expertise required for further growth.”

TIA is expecting a membership base of 1,000 travel agents within the next six months. It has also partnered with a technology firm to establish an online platform which it expects will help the association to reach out to travel agents in over 300 cities across the country. Additionally, it also plans to conduct in-person training and educational programmes to enhance the skill sets of travel agents.

Subhash Goyal, chairman of STIC Travel Group said: “The tourism sector of India holds great potential, and this inclusion of previously ‘unrepresented’ travel agents will help to further stimulate the growth of the industry.”

TIA is presently brainstorming the structure of its membership fees.

“Obtaining a Goods and Services Tax number is the requirement for travel agencies to join TIA, with no stipulated minimum turnover. Furthermore, other stakeholders in the industry can also become members of our association,” shared Bhagat.

TIA also believes that with a large membership base, which it expects to attract across the country, will hold the platform in a good stead when it comes to advocacy for the tourism industry in the power corridors.

Bhagat pointed out: “We learnt during the pandemic era that advocacy is very important as we received limited support from the government. We realised that all the existing platforms couldn’t pass on the right message to the government that could have safeguarded the interest of our community.”

Ascott India takes green energy route in sustainable journey

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Ascott India, part of Singapore-based lodging giant, is utilising renewable energy sources to power its portfolio of properties, allowing it to reduce its carbon footprint and be aligned with the corporate headquarter’s sustainability framework, Ascott CARES.

Prasanna Raghavan, head of finance and sustainability, Ascott India, said: “The Ascott India portfolio presently comprises six operating properties, and a substantial portion of our energy requirements are met by renewable sources. At Somerset Greenways Chennai and Citadines OMR Chennai for example, almost 90 per cent of our energy requirements are met by wind power. Over at Oakwood Residence Kapil Hyderabad and Citadines OMR Chennai, solar panels have been installed to power water heating requirements.”

Solar panels are installed at properties like Oakwood Residences Kapil Hyderabad and Citadines OMR Chennai

Both properties in Chennai have the facility to purchase wind power from a third party should the need arises.

Raghavan shared that Ascott India’s journey towards green power began more than a decade ago in 2012, and remains committed to using renewable energy for pipeline projects in other cities like Goa and Gurugram.

In addition to renewable energy usage, Ascott India has eliminated single-use plastic shampoo bottles from its operations and switched to wooden key cards as well as FSC-certified materials.

Following Ascott’s acquisition of the Global Sustainable Tourism Council’s (GSTC) GSTC-Recognized status for its system adoption of the GSTC Industry Criteria in late-2022, Somerset Greenways Chennai also achieved a GSTC certification. All Ascott India properties aim to be GSTC-certified by 2028.

Looking ahead, Raghavan shared plans to establish an in-house glass bottling plant in his properties, adding that “there are many plans in the pipeline” to achieve sustainability goals.

A new angle

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New Zealand has made some significant shifts through the pandemic with the high-value customer, sustainability and Maori culture now playing greater roles than ever in its business tourism story.

For instance, visitors to Auckland may be surprised to find changes in the hotel scene, where despite an excellent range of quality accommodation on offer, only the new Park Hyatt makes the grade for a true five star rating.

Auckland has changed its strategy to see that it appeals to the entire spectrum of business events

“Some of the decisions that we made at the beginning of the pandemic are now starting to come to fruition,” said Ken Pereira, head of Auckland Convention Bureau. “We considered a shift in strategy to position Auckland as an incentive destination and although we’d begun some of that work previously, the pandemic certainly accelerated some of those plans for us.”

Also accelerated are destination partnerships, like the one Auckland has developed with Queenstown, to offer visitors contrasting dual destination experiences that are especially appealing for those arriving from longhaul flights.

Another trend that will impress many visitors is the depth of innovative thought in doing things more sustainably. Local hotel brand Sudima for example, provides unique amenities like period undies and fragrant shower bombs that also clean out the bathroom drains.

Auckland is also building a carbon neutral convention centre in the New Zealand International Convention Centre, while Te Pae Christchurch has garnered sustainability accolades in its inaugural year, including the Toitu enviromark gold certification and the Qualmark Sustainable Tourism Business Award.

Te Pae’s creative efforts to minimise food waste are impressive. With the help of a dehydrator, food waste is reduced to a mere 10 per cent, which is then repurposed as compost for community gardens. Vegetables arrive in reusable crates, eliminating the need for single-use packaging. An innovative eWater system uses magnetic charge to sanitise water, removing the necessity for harsh chemical cleaners.

“We’re all in this together as an industry and we are driven by both our team and our clients,” said Ross Steele, Te Pae Christchurch’s general manager.

“The other thing that I think is going to be really important in the longer term is being able to get your carbon credits as locally as possible. That’s where you want to leave a legacy in the city that’s hosting your conference,” he opined.

Also striking is the increasingly pronounced expression of the country’s unique Maori culture in the business events sector.

Wellington’s newly opened Tãkina Convention and Exhibition Centre is a case in point, featuring three levels that morph from dark to light colours, transitioning from Mother Earth to Father Sky according to Maori mythology. The building also features a Maori stone that visitors can touch, chosen from a local riverbed that is believed to bring the strength of the earth into the centre.

“The Maori economy has been growing at a rapid rate and is now valued at NZ$70 billion,” said Paul Retimanu, managing director of Manaaki Management Limited and chair of the Pacific Business Trust.

“What we’re seeing now are people wanting some form of cultural experience to open their conference or if it’s that tourism experience, they want to know who the people of the land are, their protocols and what’s important to them,” he continued.

But the demand for Maori representation in events has introduced new pressures.

“Everybody wants this Maori piece now,” observed Retimanu. “There’s a real stress and tension on Maori educators because (the government has also) made these pieces part of the school curriculum.

“At the moment we’re fine but in another 12 months as (international travel normalises) and all the conferences come back, we probably won’t have enough people to meet the demand,” he noted.

Meantime visitors can enjoy “a wide spectrum” of Maori experiences on offer for business events.

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