Poonam Kelwani, CEO of Gujju Tours, is positioning the company as a leading player in India’s B2C travel market. With curated group tours, personalised holidays and value-driven itineraries, the company is investing in digital tools to boost customer engagement and efficiency. Kelwani discusses the latest developments, outbound trends, and the company’s growth roadmap
Kindly share the latest developments in your travel agency.
At Gujju Tours, we are continuously evolving to meet the expectations of modern travellers. Our focus is to lead and dominate the B2C travel market, where we don’t just create travel packages, but deliver memorable experiences that last a lifetime. Recently, we have enhanced our product portfolio with curated group tours, personalised holiday experience, and value-driven travel options designed to inspire every traveller. We are also investing in advanced digital tools to strengthen customer engagement, streamline bookings and make every journey more seamless and enjoyable for our clients.
What role do you see women playing in the growth of the Indian tourism sector? Do you see a need for greater participation of women in the tourism industry?
Women are playing an increasingly significant role in shaping the Indian tourism sector not only as decision-makers in families but also as entrepreneurs, travel professionals and thought leaders. Greater participation of women brings diversity, empathy, and a strong sense of community to the industry. I firmly believe that empowering more women in travel will accelerate innovation, create inclusive experiences and contribute to sustainable growth.
What kind of travel trends are you presently noticing in the Indian outbound sector?
Indian outbound travel is witnessing strong momentum with travellers showing growing interest in experiential holidays, cultural explorations and adventure-based itineraries. Destinations offering visa-on-arrival or simplified entry procedures are seeing increased demand. Additionally, we can see that there is a clear preference for value-added group tours, family travel and customised itineraries that combine leisure with unique local experiences.
Do you think that challenges like the recent India Pakistan skirmishes or the present high tariffs announced by the US may dampen the growth of the Indian outbound segment going ahead?
I think that global uncertainties such as geopolitical tensions, fluctuating currencies and changes in visa regulations can temporarily impact outbound travel from India. However, what we have seen is that the resilience of Indian travellers is remarkable. While certain markets may slow down due to high tariffs or policy restrictions, we see Indian travellers shifting to alternative destinations that offer value and accessibility. The industry’s adaptability ensures that overall growth continues despite such challenges.
How have you adopted technology to expand your business and improve operational efficiency?
Technology is at the heart of our expansion strategy. We have adopted advanced booking systems, CRM tools and automated operations to improve efficiency and reduce turnaround time. Our website and digital platforms are optimised for user-friendly bookings while data-driven insights help us personalise offerings for our clients. This tech-driven approach allows us to scale faster and deliver consistent, high-quality service.
Domestically, which are the destinations you have noticed a strong demand for this year?
As a PAN India travel agency, Gujju Tours has witnessed remarkable demand across diverse destinations this year. Kashmir, Himachal Pradesh, Rajasthan, Goa, and the North-east states like Sikkim, Assam and Meghalaya continue to be top choices, especially for families and group travellers. In addition, spiritual tourism is rapidly growing with destinations like Ayodhya, Kedarnath, Haridwar and Varanasi drawing significant interest. We are also seeing rising trends for Andaman and Nicobar Islands, Kerala backwaters, Ladakh, Rann of Kutch, the Statue of Unity and Uttarakhand hill stations as travellers seek a mix of cultural immersion, natural beauty, adventure and soulful experiences. These destinations reflect the evolving preference of Indian travellers for journeys that go beyond sightseeing and create memorable experiences.
Any other future plans you would like to share?
Looking ahead, Gujju Tours aims to further strengthen its outbound portfolio by adding new destinations and forging strategic collaborations with international partners. Our vision is to become the go-to B2C travel brand in India, offering travellers not just trips but experiences that connect them emotionally with every destination. We are also committed to expanding our digital footprint, enhancing customer engagement through technology and launching exclusive themed tours and niche group experiences. With this approach, every journey with Gujju Tours becomes more than just travel – it becomes a meaningful and memorable story.
