Travelport has brought enhanced, modern retailing tools onto its Travelport+ platform to make it easier for agents to deliver better service to their travellers.
Travel agents can expect more capabilities that improve airline connectivity and minimise back-end work in customer servicing; upgraded hotel content distribution, with richer room, rate and rules details as a result of upgraded connectivity with Hilton; and a new version of Smartpoint which now comes with more customised itinerary quotes in Trip Quote as well as faster Assisted Ticketing capabilities that streamline complex ticketing and exchange tasks for agents.
Travelport has also launched a new Trip Manager portal on Travelport+, offering travellers the ability to service their own trip, and carry out fast, easy transactions on the go. The self-service option for travellers using the new portal allows agencies to preserve resources while providing travellers an improved experience with the ability to easily add extras to their trip.
These enhancements are part of Travelport’s continued Intelligent Storefront mission, which aims to make it easier for agents to understand offers and compare brands with similar attributes on a like-for-like basis, and to easily identify upsell offers with NDC and ATPCO fares.
Jen Catto, chief marketing officer at Travelport, said: “Today’s enhanced features empower travel agents to offer more choice, enable greater self-service capabilities for travellers, and simplify the most complex servicing processes.
“All Travelport+ customers enjoy a more modern, digital-first retail experience when connecting through our platform. That includes our desktop customers, who have said that the latest version of Smartpoint has managed to transform mundane travel management tasks into superior servicing opportunities.”
