ATPCO has unveiled a new automated Emergency Flexibility tool that will be adopted by the airline industry from this week to enable them to automatically update flight changes and refunds for issued tickets.
Created within the framework of IATA and A4A supply chain resolutions, and in collaboration with airlines, GDSs and channels, the automated solution enables airlines to process the mounting travel changes stemming from the Covid-19 travel restrictions.
The tool will help airline companies by automatically applying new changes and refunds in previously-issued tickets to reflect new policies such as longer validity periods and change fee waivers, providing passengers with greater flexibility for future travel.
In addition to supporting the needs of airlines, GDSs, and agencies, Emergency Flexibility also ensures that travellers can better understand new policies that have been put in place and the associated benefits.
“In these exceptional circumstances, there has been an increasing need for a consistent approach to ticketing changes for all players and across different channels,” said Hervé Prezet, vice president of Industry & Expertise at Amadeus.
“The solution that ATPCO has been able to create in a matter of weeks, and that Amadeus is enabling, will provide consistency in automated servicing for travel agents and airlines which will benefit the entire ecosystem.”
To date, over 60 airlines, including Air France-KLM, American Airlines, British Airways, Delta Air Lines, and Singapore Airlines, have been involved with the Emergency Flexibility solution. Additionally, all major GDSs, including Amadeus, Sabre, Travelport, and Travelsky have planned to go live with it.