Tag: Personalisation

Silversea has revised its fare structure to offer guests greater flexibility with the introduction of three new fare types with immediate effect. These options allow...

Artificial intelligence (AI), direct bookings, and secure payment systems are reshaping digital marketing, as hotels and travel brands adapt to a cookie-less environment and...

Today’s travellers want personalised, seamless and instant, whether at the trip planning stage or during the trip itself, say industry experts during the Connected...

Trip.com has introduced Trip.Planner, an AI-powered planning hub designed to turn complex itineraries into simple, personalised journeys. Whether for a weekend getaway or a multi-destination...

Poonam Kelwani, CEO of Gujju Tours, is positioning the company as a leading player in India’s B2C travel market. With curated group tours, personalised holidays and value-driven itineraries, the company is investing in digital tools to boost customer engagement and efficiency. Kelwani discusses the latest developments, outbound trends, and the company’s growth roadmap

Thailand’s official travel super app, TAGTHAi has teamed up with Google Cloud to simplify and enhance the travel planning experience for visitors to Thailand...

Oceania Cruises has relaunched its Cruise Vacation Guide, bringing travellers a personalised portfolio inclusive of pre-cruise information before setting sail. Shipped to guests approximately 60...

The deployment of contactless and connected services, and the Internet of Things (IoT) has typically been gradual in the hospitality industry. However, with the pandemic...

With the rise of more sophisticated online bookers, hotels can cut their reliance on OTAs and grow revenue by changing their marketing strategy through...

The last few years have seen steady progress on New Distribution Capability (NDC). However, the onset of the pandemic raised concerns that NDC might...