Asia/Singapore Saturday, 4th April 2026
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Agentic AI takes centre stage at Amadeus Trav-Tech Hackathon 2025

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The Amadeus Trav-Tech Hackathon 2025 closed on September 16 in Bangkok, Thailand with 11 teams from across the Amadeus ecosystem pitching agentic AI-driven solutions designed to solve some of the industry’s most persistent pain points.

The competition underscored a major theme: the arrival of “agentic AI” – systems that not only generate outputs but act autonomously to interpret policy, validate decisions, and execute bookings.

Trip.com’s developer team celebrates its first-place win for Click & Go, an agentic AI-powered travel assistant redefining how travellers search, book, and manage journeys; photo by Amadeus

“Developers from our client network were given access to Amadeus’ Self-Service APIs, combined with Google Cloud’s AI offerings such as Gemini models, Agent Engine on Vertex AI, and the Agent Development Kit, along with optional tools like Langgraph, CrewAI, AutoGen, and Python agents – a very powerful combination,” said Ramona Bohwongprasert, senior vice president – Southeast Asia, inside sales & startups APAC at Amadeus.

Bohwongprasert added that teams were selected from Amadeus’ clientele across the travel ecosystem to showcase diverse representation of customer and travel agency types – and that agentic AI can be applied anywhere in the industry.

“We saw very clearly the OTAs, but we also wanted business travel and leisure travel involved too. For example, AsiaOneClick is a travel provider focused on helping us to meet the needs of the SME segment. We tried to ensure a variation to demonstrate 360 degrees of the challenges, yet also more opportunities and how we can use tech from Amadeus and Google to help,” she shared.

After two months of collaboration, groundwork and focused problem-solving, teams of developers from the offices of Amadeus clients – many of whom were meeting in person for the first time – had just one day to collaborate in person and refine their final presentations before stepping in front of an expert jury that included executives from Amadeus and hackathon partner Google.

Entries spanned the gamut from voice bots to automated policy validation tools for corporate travel, with teams demonstrating how agentic AI can anticipate disruptions, recommend and implement solutions, and autonomously orchestrate bookings end-to-end.

Unlike many competitions, the Trav-Tech Hackathon did not offer cash or physical prizes.

Instead, recognition came in the form of titles awarded by judges and peers.

Trip.com emerged as the overall winner with its Click & Go personalised travel assistant, while ClearTrip secured first runner-up with MyTravel.ai, a tool designed to deliver tailored inspiration. Richmond Travels followed as second runner-up with RABBIT, an assistant aimed at simplifying business travel.

The peer-voted Hackers’ Favorite went to AsiaOneClick for its FareSmart AI, an autonomous agent to handle booking inquiries across multiple channels for smaller travel operators.

Jerome Daniel, senior vice president of R&D and head of travel, shopping & reservation at Amadeus – who sat on the judging panel – said the hackathon was designed to showcase Amadeus’ technology investments in partnership with Google, spark discussion, and validate industry direction.

He noted that while all submissions were strong, Trip.com stood out for its innovation, dynamism, and near-market readiness, reaffirming its position as a major player.

“Agentic AI is advancing quickly, but it’s still in its early stages and its direction remains uncertain. What’s clear is that it demands deep knowledge of the travel industry – intelligence without understanding the rules simply won’t work. Amadeus brings that expertise and, together with partners like Google, we can build the ecosystem that will power the travel engine of the future. That’s really what we hope to find (through these events),” he added.

Meanwhile, Bohwongprasert – whose division also mentored the teams – underlined that the event’s true value was networking and knowledge-sharing among agencies facing similar issues. She said the collaboration demonstrated how common challenges can be tackled by pooling expertise across the Amadeus ecosystem.

This was the second Amadeus Trav-Tech Hackathon, following its 2022 debut in Bangalore.

Amadeus executives hinted more editions will follow as the company continues to use collaborative forums to accelerate innovation.

Lanson Place welcomes new area GM for Hong Kong properties

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Lanson Place has appointed Cecilia Lo as area general manager of Lanson Place Causeway Bay, Hong Kong and Lanson Place Waterfront Suites, Hong Kong.

In her new role, Lo will oversee the operational and strategic management of both properties.

Lo brings over 20 years of experience in Hong Kong’s luxury hospitality sector. She joins Lanson Place from K11 ARTUS, where she served as general manager since 2019, overseeing day-to-day operations, contributing to new property developments, and leading feasibility studies for brand expansion.

Aviation roundup: Vietjet, Firefly and more

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Vietjet

Vietjet plans direct US services as first Boeing 737-8 joins fleet
Vietjet is preparing to launch direct flights to the US, marking its first entry into the longhaul transpacific market.

The plan was announced during chairwoman Nguyen Thi Phuong Thao’s visit to the New York Stock Exchange, where she also confirmed the airline’s intention to expand its international route network.

The announcement followed the delivery of Vietjet’s first Boeing 737-8 in Seattle under a 200-aircraft order with Boeing, valued at US$32 billion, the largest aviation contract between Vietnam and the US. The new aircraft are expected to support Vietjet’s fleet growth and enable services to North America.

Firefly

Firefly to launch direct Kuala Lumpur-Krabi flights from November
Firefly will launch a new direct service from Kuala Lumpur International Airport (KLIA) Terminal 1 to Krabi from November 17, 2025, operating seven flights weekly.

The route complements its existing Penang-Phuket service, expanding connectivity for Malaysian travellers to Thailand’s popular leisure destinations.

Passengers can connect seamlessly from Malaysia Airlines flights at KLIA Terminal 1, with checked baggage through to their final destination.

Philippine Airlines

Philippine Airlines introduces Cebu-Guam service
Philippine Airlines (PAL) will begin thrice-weekly nonstop flights between Cebu and Guam from December 16, 2025, operating every Tuesday, Thursday and Saturday from Cebu, with return services on Wednesday, Friday and Sunday.

The route complements PAL’s existing Manila-Guam service and is operated with Airbus A321ceo aircraft. The new link strengthens Cebu’s role as an international gateway and provides direct access for travellers from Guam to the Visayas and Mindanao, while supporting regional tourism and economic exchange.

Cathay Pacific

Cathay Pacific adds Hong Kong-Changsha flights
Cathay Pacific will launch non-stop flights between Hong Kong and Changsha from November 4, 2025, expanding the Cathay Group’s Chinese network to 24 destinations.

The flights will operate four times weekly from Hong Kong to Changsha on Monday, Wednesday, Friday and Sunday, and three times weekly on Tuesday, Thursday and Saturday, with return services from Changsha following the same pattern.

Services will be operated using Airbus A321neo aircraft with Business and Economy cabins.

A shining beacon

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Bhutan, otherwise known as the mystical Land of the Thunder Dragon, is an intriguing nation where tourism plays an extremely vital role to economic and social development despite the low volume of visitors.

According to Tshering Tobgay, Bhutan’s prime minister, who held a dialogue with a group of Singapore journalists during a fam trip organised by Singapore-based travel agency Chan Brothers Travel, the nation’s tourism thrives on a disproportionately valuable brand identity, one that embodies happiness, the allure of Shangri-La, deep spirituality, and a commitment to being environmentally friendly and carbon negative.

Around 70 per cent of the country is forested, making Bhutan one of the few carbon-negative countries in the world; Iron Chain Bridge of Tamchog Lhakhang Monastery, pictured

This powerful image, intrinsically linked to its Gross National Happiness philosophy, is a cornerstone of Bhutan’s appeal and is further reinforced by its Tourism Master Plan 2025-2034, which prioritises regenerative tourism. This High Value, Low Volume strategy aims to balance economic development with environmental stewardship, ensuring that the benefits of tourism are broadly distributed while preserving the nation’s cultural identity.

Tourism currently contributes approximately 10 per cent to Bhutan’s GDP in 2025. The Tourism Master Plan aims to elevate this to 15 per cent by 2050.

“We want tourism to make Bhutan better – bettering locals’ lives and transforming the lives of (visitors). Tourism must regenerate, restore and revive places, communities and people. This is our goal,” said Damcho Rinzin, director for Bhutan’s Department of Tourism.

Within Asia-Pacific, Singapore is one of Bhutan’s top priority tourism source markets. Arrivals from Singapore grew by 61 per cent from 2,036 in 2023 to 3,277 in 2024, with 1,814 visitors recorded between January and June 2025.

“The projected number (of Singaporean travellers) for this year is 3,000. Singapore is currently the fourth biggest inbound market for Bhutan, just 1,000 travellers behind third-placed China,” Rinzin shared with TTG Asia.

Although the majority of Singaporean travellers are first-time visitors, the Department of Tourism is seeing a modest but steady interest from repeat travellers. Based on feedback from operators, such travellers are more likely to seek wellness retreats, spiritual experiences, or visit lesser-known regions such as central Bhutan.

Hilal Kolu, co-founder of Routes and Journeys, told TTG Asia: “The Singapore market was the first South-east Asian market to explore Bhutan. The first charter was in 2008, after (Hong Kong) actor Tony Leung got married in Bhutan.”

From left: Archery is Bhutan’s national sport; red rice is a staple in Bhutan, and meals often include a variety of dishes

Routes and Journeys is a B2B travel company and DMC specialising in leisure tours. It builds accessibility through chartered flights, prominently offering direct services to Bhutan from places like Singapore, Kuala Lumpur, Hong Kong, and Vietnam. It currently has around 20 Bhutan products listed on the Chan Brothers Travel website.

Pema Tashi, co-founder of Routes and Journeys, is in the process of developing adventure travel-focused itineraries in Bhutan – such as hiking and mountain biking – for Chan Brothers.

“We recently launched itineraries in eastern Bhutan, as Paro and Thimphu are quite well known already. The eastern part of Bhutan is really authentic, beautiful, and is a must-visit. Hopefully, more Singaporeans will be back for a second visit,” he said.

To get there, travellers have to fly from Singapore to Paro, where a smaller chartered aircraft will take them to a domestic airport in eastern Bhutan.

Rinzin said 2026 arrival target is set at 300,000, with no more than 50 per cent from India, the Kingdom’s top market at the moment. Other source markets in Asia-Pacific include Thailand, Malaysia, Bangladesh, and China.

When asked about plans to expand destination marketing to other markets, Rinzin told TTG Asia that efforts are already underway in Australia.

Bhutan has seen steady growth from Australia, from 1,187 visitors in 2023 to 1,710 in 2024, and 1,123 arrivals recorded in 1H2025 alone. This reflects the “effectiveness of our engagement with Australian trade partners and media”.

Visitors to Bhutan have to commit to a daily Sustainable Development Fee (SDF) of US$100. When asked if this requirement made Bhutan too pricey for the average traveller, Rinzin said this fee was revised downwards from US$200 previously to make Bhutan more accessible.

He also stressed the importance of the SDF – it contributes significantly to national revenue and facilitates free healthcare and education for citizens.

He added that as the country is still developing, a lot of infrastructure is needed. Funding for critical development comes from the SDF.

An example of the SDF’s role in nation building is the development of Gelephu Mindfulness City (GMC), which helps to transform Bhutan’s economy, increase its level of participation in international markets, and generate opportunities for the next generation of Bhutanese.

GMC is a Special Administrative Region, “with its own government, legislature, judiciary, and its own rules and regulations”, Tobgay stated.

The construction of the new international airport at GMC is underway now.

When asked about developments in air access to Bhutan, Tobgay said air service agreements are being signed “with as many countries as possible”.

At present, only two airlines operate flights into Bhutan – Drukair and Bhutan Airlines.

He hopes that these agreements will translate into actual services eventually.

Further tourism development efforts include plans to promote Bhutan as a year-round destination, where Rinzin’s team is aiming to create a star attraction for each of Bhutan’s 20 districts.

As to whether the country will welcome more high profile concerts – such as that headlined by Ed Sheeran, who made history as the first international artiste to hold a concert in Bhutan in January 2025 – Rinzin said Bhutan is ready.

“People thought they could not have a concert in Bhutan, but it’s about building visibility and awareness,” he remarked.

New hotels: Mandarin Oriental Downtown, Dubai, Tribe Auckland Fort Street and more

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Mandarin Oriental Downtown, Dubai

Mandarin Oriental Downtown, Dubai, the UAE
Mandarin Oriental Downtown, Dubai is opening this month within the iconic Wasl Tower on Sheikh Zayed Road. The hotel will feature 259 rooms and suites, 224 branded residences, and a rooftop helipad, offering panoramic views of the Dubai skyline and Arabian Gulf.

Facilities include a two-floor spa combining traditional and modern wellness treatments, 10 dining venues covering French, Chinese, Greek, and Italian cuisines, and bars offering nightlife experiences. The residences provide private living with full access to the hotel’s services and amenities.

Wasl Tower’s twisting ceramic façade incorporates energy-efficient design and natural cooling, positioning the development as a new benchmark for sustainable urban hospitality in Dubai.

Tribe Auckland Fort Street

Tribe Auckland Fort Street, New Zealand
Tribe Auckland Fort Street is scheduled to open on October 14, 2025, marking the brand’s New Zealand debut. The hotel offers 60 compact guestrooms, a dynamic lobby bar, and a social hub designed for both locals and travellers.

Located near Britomart and Commercial Bay, the property emphasises modern living and communal spaces, providing a central base to explore Auckland’s attractions.

The Laurus, a Luxury Collection Resort, Singapore

The Laurus, a Luxury Collection Resort, Singapore, Singapore
The Laurus, a Luxury Collection Resort, Singapore opens as the first Luxury Collection property in Singapore, located within Resorts World Sentosa.

The resort features 183 suites, each offering luxurious bedding and furnishings, and artisanal local refreshments.

Facilities include Laurus Table, the hotel’s specialty restaurant, a spa and fitness centre, a landscaped pool, and a sensory garden showcasing native flora and wildlife. The property integrates local craftsmanship throughout, including repurposed timber, artworks by Singaporean artists with disabilities, and bespoke design elements.

Situated in Sentosa, the resort provides access to the island’s attractions while offering a private sanctuary with refined comforts and high-end amenities.

The Standard, Pattaya Na Jomtien

The Standard, Pattaya Na Jomtien, Thailand
Located just over an hour from Bangkok in the seaside enclave of Na Jomtien, The Standard, Pattaya Na Jomtien is a beachfront resort with 161 rooms and suites. Accommodation ranges from Standard Kings to Ocean View Pool Suites and a 322m² Penthouse, all with garden or sea views and modern amenities.

Facilities include the beach club Esmé, Thai coastal grill Sereia, adults-only rooftop spa and bar Mmhmmm, a beachfront pool with loungers and service, and Surf Shack, a casual grab-and-go spot for ocean sports enthusiasts. Na Jomtien offers swimmable waters, nearby islands such as Koh Kram, Koh Phai and Koh Larn for snorkelling and sailing, as well as local dining, cafés, and kitesurfing opportunities.

WTTC forecasts 91 million new travel and tourism jobs by 2035, highlights worker gap

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A new report from the World Travel & Tourism Council (WTTC) predicts the sector will support 91 million new jobs worldwide by 2035, accounting for one in three net new roles globally.

However, demographic and structural shifts could create a shortfall of more than 43 million workers if action is not taken.

Travel and tourism is projected to create 91 million new jobs by 2035, but labour shortages could limit growth, according to WTTC’s latest report

The report, The Future of Work in Travel & Tourism: The key trends shaping workforce strategies, was launched at WTTC’s 25th Global Summit in Rome and focuses on 20 economies. It was developed with support from the Ministry of Tourism of the Kingdom of Saudi Arabia, Coraggio Group, Miles Partnership, and Hong Kong Polytechnic University, based on global research including surveys of business leaders and interviews with WTTC members and other stakeholders.

The sector supported a record 357 million jobs in 2024 and is forecast to reach 371 million this year. Over the next decade, it is projected to generate 91 million new roles, but by 2035 demand for workers is expected to outpace supply by 43 million, leaving labour availability 16 per cent below required levels.

Hospitality is expected to face a shortfall of 8.6 million workers, around 18 per cent below needed staffing levels. Low-skilled roles will remain in high demand, particularly positions that rely on human interaction and cannot easily be automated.

The labour challenge is expected across all 20 economies studied, with the largest shortfalls projected in China (16.9 million), India (11 million), and the EU (6.4 million). In relative terms, Japan’s travel and tourism workforce is projected to fall 29 per cent below demand by 2035, followed by Greece (27 per cent) and Germany (26 per cent).

The report outlines strategies to address the workforce gap, including promoting career opportunities to young people, aligning training with industry needs, improving retention through leadership development and inclusive workplaces, investing in digital literacy and sustainable practices, and implementing flexible policies to manage workforce demand.

Gloria Guevara, WTTC interim CEO, said: “Travel and tourism is set to remain one of the world’s biggest job creators, offering opportunities for millions of people worldwide – but we must also recognise that wider demographic and structural changes are reshaping labour markets everywhere.

“Many workers left the sector during Covid when travel and tourism came to a standstill. Now, as global unemployment is expected to fall and working age populations to shrink, this is creating an increased pressure on labour supply, especially for fast growing sectors like travel and tourism.”

She described the report as a call to action, saying that collaboration with governments and educators will help the sector address workforce challenges and continue to offer opportunities for future generations, with WTTC supporting policy implementation worldwide to close the gap.

The report can be viewed here.

Accor upgrades loyalty game with roll out of ALL Accor+ Explorer

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Accor Plus, Accor’s subscription business, has launched a new global premium travel subscription, ALL Accor+ Explorer, the first subscription to feature the new ALL Accor+ global brand, as the business looks to expand into new key markets next year.

The ALL Accor+ Explorer subscription is priced at US$229, and is projected to deliver an average of US$712 in additional savings per member each year.

From left: Belinda Lee (moderator); Accor Plus’s Emilie Couton; and Pullman’s F&B ambassador for F&B in Asia-Pacific Nat Thaipun discussing traveller trends during a fireside chat; photo by Rachel AJ Lee

The benefits, developed after extensive research with over 7,000 members and 200 hotel stakeholders, include up to 50 per cent off hotel stays in Asia-Pacific, and a guaranteed 15 per cent off the public rate with Access More at over 4,500 Accor hotels and 30+ brands worldwide.

The subscription also offers 30 per cent discount on dining and a 15 per cent discount on drinks at 1,600+ restaurants and 1,200+ bars across Asia-Pacific. Furthermore, members are guaranteed ALL Accor Gold Status or higher instantly, which includes a bonus of 30 Status Nights each year, providing perks like room upgrades, early check-in, and late check-out (where available), plus priority access to exclusive member-only events and offers.

This new offering leverages the success of Accor Plus, a travel subscription business that has operated in Asia-Pacific for over 30 years and currently boasts over 450,000 members.

Earlier on Wednesday during a lunchtime media event at the Pullman Singapore Orchard’s Eden Restaurant, Emilie Couton, CEO, Accor Plus, shared that the ALL Accor+ Explorer has been in the works for the “past 18 months”.

Couton explained the timing, noting that while “subscription models have grown 400 per cent over the past decade”, the travel sector remains largely underrepresented. Launching the new programme is a direct move to capitalise on the rapidly expanding global subscription market, which analysts project will exceed US$2 trillion by 2034.

She added: “According to a Travelport study (released in January 2025), 35 per cent of travellers surveyed said they would consider purchasing a travel subscription.”

The programme is fully integrated with the existing ALL Accor platform and app for a seamless member experience. All existing Accor Plus members have been automatically upgraded to the new premium subscription.

Shenzhen launches Huafa Snow Bonski to boost winter sports in Greater Bay Area

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Shenzhen will open one of the world’s largest indoor ski domes on September 29, when Huafa Snow Bonski begins operations. The 100,000m² facility includes competition-standard slopes, training systems and recreational areas, positioning the city as a new centre for year-round winter sports in the Greater Bay Area (GBA).

Huafa Snow Bonski integrates professional venues, coaching, structured training, school partnerships and the capacity to host international competitions. The project adopts a model linking snow sports, athletics and tourism to support industry development and winter sports training in the GBA, which includes Hong Kong, Shenzhen, Macau and Guangzhou.

The new Huafa Snow Bonski dome adds year-round skiing to Shenzhen’s sports facilities

At the opening event, a snow performance combining skill, staging and audience participation marked the launch of the venue.

The dome has five ski slopes stretching a combined 1,569 metres. It offers a maximum vertical drop of 83 metres, a maximum slope of 18 degrees, and a single run extending 463 metres. Two terrain parks are included, and both the advanced and intermediate slopes meet International Ski Federation standards, enabling alpine parallel and slalom competitions.

In addition, a 4,000m² Ice and Snow Wonderland offers 14 attractions for visitors. Activities include parent-child participation and youth competitions.

Huafa Snow Bonski aims to attract international visitors and professional athletes through events, training programmes and recreational facilities.

Interhill Hospitality appoints new leadership for two Pullman properties

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Interhill Hospitality has made a series of leadership changes across its Accor-branded hotels.

Sunardi Song is appointed general manager of Pullman Kuching. With over 15 years of hospitality experience, he will oversee the multi-million-ringgit relaunch of Pullman Kuching.

From left: Sunardi Song, Adrian Ng, Randy Nickcolas Constantine, and Alan Tham

Adrian Ng is promoted to vice president of operations at Pullman Kuching. He will provide strategic oversight across the group’s portfolio, including Pullman Kuching, Pullman Miri Waterfront, and ibis Melaka.

Randy Nickcolas Constantine is now general manager of Pullman Miri Waterfront, bringing with him more than 17 years of international experience with Hyatt, Pullman, ibis, Song Saa Private Island, Swissôtel, and Royal Tulip.

Alan Tham has been named vice president of F&B and will oversee all F&B operations across Interhill Hospitality.

Jati names new GM

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Stephan Rohrer has been appointed general manager of Jati, the private island retreat developed by the creators of Shinta Mani Hotels.

He brings more than 20 years of experience in hospitality and will oversee operations as Jati enters its first full high season.