Asia/Singapore Thursday, 16th April 2026
Page 289

Curfews, protests disrupt Sri Lanka’s tourism recovery

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Peaceful protests that turned violent last week in Sri Lanka and a resulting 36-hour islandwide curfew over the weekend have put local tourism players on edge, as they fear the situation’s impact on tourism recovery.

The protests were fuelled by rising discontent over the country’s crippling 13-hour power cuts and acute shortages of fuel, cooking gas and essential food over the past few months. Protesters demanded for the resignation of president Gotabaya Rajapaksa.

Sri Lankan inbound tourism players worry that anti-government protests and a weekend curfew would disrupt business recovery; Parliament of Sri Lanka in Sri Jayawardenepura Kotte pictured

The government has blocked social media platforms, including YouTube, Facebook and WhatsApp. A tourism industry official said the move has also prevented “potential travellers (from) seeking information about the country’s situation”.

Devindre Seneratne, past president of the Travel Agents Association of Sri Lanka, expressed concerns about the impact on tourism, while other industry officials revealed that tour operators had to be briefed about the situation.

Sri Lanka’s tourism business has been picking up, with January and February 2022 recording 178,834 arrivals – inching close to the 194,495 arrivals seen for the whole of 2021.

Industry veteran and managing director at NKAR Travels, Nilmin Nanayakkara, told TTG India that a top state tourism official had posted a Twitter message that urged the industry to “downplay” the crisis.

Furious, Nanayakkara said his peers have “protected the country and the industry for ages” and stakeholders need not be told of the necessary steps to take. “We have given a situation report to all our partners abroad,” he said.

Marriott International to quadruple portfolio in Vietnam

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Singapore cruising sets milestone with arrival of Royal Caribbean’s Spectrum

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Soon after docking in Singapore in preparation for a new sailing season in two weeks’ time, Royal Caribbean International’s Spectrum of the Seas took off with a special preview for international guests – the first time a cruise line is able to welcome more than just Singapore residents since the pandemic hit in 2020.

The milestone sailing, from April 2 to 4, had media representatives, travel trade partners, business associates and their accompanying family from Singapore, Malaysia, Indonesia, Thailand and India.

Spectrum of the Seas took trade and media partners for a preview sailing over the weekend, ahead of its first official sailing on April 11

Angie Stephen, vice president and managing director, Asia Pacific, Royal Caribbean International, told TTG India: “We have been sailing globally with international guests since 2021, which was an important year for us because we returned to Europe, the Caribbean and Alaska. However, Spectrum is Singapore’s first cruise with international guests (since the pandemic).”

According to Annie Chang, director of cruise with the Singapore Tourism Board (STB), almost 500,000 people have sailed since Singapore restarted cruises in November 2020, with programmes restricted to no port calls and for Singapore residents only.

Set to begin its season on April 11 – six months ahead of schedule, Spectrum has seen “incredible” demand, revealed Stephen. Demand from the domestic market has remained strong, fuelled by sister ship Quantum of the Seas’s successful and extended season in Singapore. At the same time, interest from international guests is intensifying, stimulated by Singapore’s simplified arrival procedures that came into effect April 1.

Stephen said: “Initially, international demand was coming in for Q4 when we have published ports of call. Now that it is easier to come to Singapore, many international guests are happy to come here and join our cruise-to-nowhere programmes in Q2.”

Spectrum’s South-east Asian sailings offer a range of programmes, from two-night quick breaks to Kuala Lumpur in Malaysia to a nine-night retreat to Thailand and Vietnam. These will begin in October.

The ship’s new season in April coincides with Singapore relaxed social restrictions, allowing it to sail with 75 per cent of capacity instead of the previous 50 per cent. Guests can also do away with their mask outdoors, and enjoy the return of live entertainment at lounges.

“Singapore’s relaxation of social restrictions means more opportunities for more guests to enjoy our activities as we scale up occupancy in our venues. Theatres are the perfect example of how things are changing. At one point, we could only have 50 people in the theatre; now we can have up to 1,000,” said Stephen.

Stephen: focus is now on bringing back ports of call for Asian sailings

However, as Singapore looks to win back international travellers, she said it is imperative that the authorities consider further easing restrictions, as travellers “would want their experiences here to be easier than or equal to the place they are coming from”.

Royal Caribbean International is doing its part to streamline procedures for guests. It now allows pre-departure ARTs to be conducted at any Quick Test Centres or Combined Test Centres designated by the Ministry of Health, or via a video consultation with an approved private healthcare provider. These are in addition to the existing test option by Fullerton Health Testing Centre at Raffles City.

The company has also fast-tracked the development of its Royal app to simplify the online check-in process and to introduce a new e-muster function, shared Stephen. The latter allows guests to complete their compulsory safety drill on the app.

“My favourite technology advancement on the app is the e-muster. The safety drill has to happen before we start sailing. Pre-pandemic, everyone had to gather at the assembly station at the same time, with their life jacket, watch a video and listen to the captain for 15 to 20 minutes. That was never a fun way to start a cruise,” she recalled.

The Royal app’s e-muster function went live on Saturday with the trade and media preview.

Stephen shared that the team is now “really focused on bringing back ports of call”, and is working with the governments of Indonesia, Malaysia and Thailand to set up one set of protocols to make it easier for international guests to enjoy three countries on one cruise.

Catching first rays

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HIMMAFUSHI / MALDIVES - MARCH 08, 2019: Caucasian long haired surfer rides the tropical ocean wave with green island on the horizon and some underwater view of the coral reef.Tilt shift effect applied

Bucking international border closures and global travel restrictions owing to the Covid-19 pandemic, the Maldives is heading towards a successful tourism year in 2022, coinciding with the island nation celebrating its golden jubilee of tourism.

“We are hoping to break another milestone (in 2022) and welcome 1.6 million visitors this year,” remarked a confident Thoyyib Mohamed, managing director and CEO of the state-run Maldives Marketing and Public Relations Corporation (MMPRC).

Surfing is just one of the many activities that can be done in the Maldives

The Maldives reopened her borders to tourists on July 15, 2020, after a brief three-month pandemic related lockdown, with rigorous procedures in place to ensure the safety of tourists and tourism workers.

Arrivals in 2021 hit 1.3 million, revelling in a period when few other destinations were open. Pre-pandemic, the year 2019 generated a record 1.7 million arrivals.

Mindful of Covid-19 travel constraints, MMPRC has relied heavily on promoting the destination through digital media, forging strong relationships with tourism companies to promote longhaul market recovery.

Mohamed told TTG Asia: “We had to adapt our marketing concepts towards online and digital events. We also conducted several social media campaigns to ensure that the world knew we were preparing and waiting to welcome them once it was safe to travel.

“This included a major campaign titled, Maldives, The Sun Will Shine Again, where we encouraged travellers to stay safe and visit the Maldives later.”

Throughout 2021, MMPRC carried out 260 different marketing activities in 22 global markets last year – all to ensure demand follows the destination’s open borders.

It also had multiple partnerships and engagements with major international travel brands and companies. For example, Kuoni France held a month-long campaign in partnership with the Maldives, where the destination was marketed through articles, photos, and newsletters on Kuoni’s digital and social platforms.

There were also destination marketing campaigns with Polish tour operator ITAKA; fam tours for travel writers from key source markets; a joint campaign with Italy’s Sporting Vacanze, a member of ASTOI, the Italian Association for Tour Operators; a global advertising agreement with BBC Global News; and a joint campaign with News UK, among others.

Despite Covid-19-related challenges, a number of new resorts opened in the Maldives last year. Many resorts are also on track to launch this year, including the Hilton Maldives Amingiri Resort & Spa, and the Six Senses Kanuhura.

According to Dillip Rajakariar, group CEO of Minor International and CEO of Minor Hotels, the Maldives is a destination that can deliver a world-class experience on so many levels, thanks to its natural beauty, quality hotels, high levels of service and superb experiences.

“We have confidence in the future of the Maldives, so much so that we are launching our sixth property – the Avani+ Fares Maldives Resort – in the Baa Atoll in September this year,” he told TTG Asia.

Rajakariar expects easing travel restrictions across the globe to fuel demand for high-end destinations – the Maldives included.

Inigo Berastain, director, RIU Maldives, meanwhile, believes the Indian market, due to its proximity, will continue to be a very strong inbound market for the Maldives.

He is also confident that “the classic and strong markets” of Germany and the UK will continue to support the Maldives’ tourism recovery.

Berastain added that while there is a perception that the Maldives is a destination for honeymooners, RIU has been welcoming a wider variety of guests.

“We also receive families, groups of friends, people travelling alone, and corporate groups that decide to make their company trip here,” he revealed.

Travellers to the Maldives are often those who enjoy water activities, such as kayaking, scuba diving or surfing.

While the Maldives is widely popular for its one-island-one-resort concept, which provides guests with as much privacy as they desire, the destination also caters to all price points, from super-rich globetrotters to back-to-basics backpackers.

Mohamed said the Maldives is ready to welcome one and all, as accommodation inventory features resorts, hotels, guest houses, homestay options and liveaboards at different price ranges.

As such, the Maldives is also planning to court millennials, a group that currently makes up 40 per cent of the global travel market.

According to a recent Maldives Visitor Survey, statistics show that nearly half the visitors to the Maldives are below 35 years of age, while 60 per cent of them discovered the island nation on the Internet.

The tides are turning

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Concrete efforts in international promotions and destination management are being undertaken by the Filipino government to revive the business events sector in the Philippines.

Since the Philippines’ full reopening to vaccinated travellers in February, the Tourism Promotions Board (TPB) has focused its efforts on raising the country’s reputation as a premier business events destination, starting with its first-ever global MICE branding campaign. Currently in the works, the campaign will be unveiled sometime later this year.

Boracay, a traditionally leisure destination, formed its own MICE Alliance 
last year

Officials have also disclosed details on how TPB is planning to entice more domestic and international business events. On the cards is an enhanced MICE Plus Programme with cash subventions and better incentives. The TPB is also planning to increase its marketing expenditure, set up a MICE Ambassador Programme for local association executives to bid for international events, as well as update its MICE Roadmap 2020-2030.

TPB’s chief operating officer, Maria Anthonette Velasco-Allones, added that the government will continue to participate in international travel tradeshows, as well as collaborate with both the private sector and local government units to help the Philippines regain her competitiveness.

Velasco-Allones’ hopes are buoyed by several international and corporate events scheduled this year, such as the World Travel and Tourism Council 21st Global Summit happening from April 20-22 in Manila, and the Clipper Round The World Race which left Subic Bay in February.

To help the Philippines in her quest for business events recognition, tourism consultant Jerome de la Fuente opined that aside from South-east Asian markets, the country should also court Indian outbound groups. India is one of the fastest-growing source markets for the Philippines although there are currently no direct flights between the two countries.

“The Philippine NTO should follow the lead of other Asian countries and tap into India’s (potential), especially pharmaceutical companies…and conglomerates,” detailed de la Fuente.

Pointing to India’s business events potential, de la Fuente said that in early March 2022, the Indian Chamber of Commerce in the Philippines held a roadshow featuring India-based companies in Davao. This was its second roadshow, with the first held in 2020.

This shift in focus is needed because China – the Philippines’ second-largest inbound market pre-pandemic – still has a zero-Covid policy in place, where citizens are required to undergo lengthy quarantine upon their return.

Internally, most Philippine destinations are now considered business events ready, as airlines, convention centres, hotels and restaurants have utilised the business lull to revise their health and safety protocols to international standards, observed Bernadette de Leon, general manager of Manila-headquartered Amiable Intertours. Not a single business event held during the pandemic has resulted in the spread of Covid-19, proving that infections can be avoided in a controlled business event setting.

Another positive change, de Leon noted, is a stronger awareness among stakeholders of the importance of responsible tourism in sustaining their business and regaining travellers’ confidence.

Swissotel Clark opened in February, and is the first Swissotel-branded property in the Philippines

And as more destinations in the Philippines come to realise the value of business events, more have invested in relevant development.

For example, Clark has been steadily growing in its business events appeal. Its international airport has been expanded, while road and transport infrastructure has been built up to better connect it with Manila and other parts of Central Luzon.

International hotel companies have taken notice, resulting in recent brand entries by Marriott and Swissotel. More brands are in the pipeline, such as Banyan Tree and Westin.

With its expanding cache of hotels, resorts and activities for corporate incentive programmes and meetings, Boracay is likewise angling for business events with the formation of its own Boracay MICE Alliance. Alliance president Elmar Lina shared that the Boracay Convention Center will also add an 800 pax event venue when it opens later this year.

Elsewhere, Iloilo is another destination that boasts its own MICE Alliance formed several years ago, while Bacolod will soon join Iloilo and Boracay to become a trio of business events destinations ready to attract business events to the Western Visayas.

Technology and digital transformation – such as hybrid events and contactless touchpoints – have also been fast-tracked in the sector.

Walid Wafik, senior vice president, SM Hotels and Convention Center (SMHCC), pointed out that these new practices will be around in the long run, and keeping up to date with innovations in hotels and convention centres will make the country a worthy competitor in South-east Asia.

When asked if constant innovation would raise the cost of conducting business events, Walid shared that SMHCC would not be raising rates, but would offer value deals and packages to clients instead.

“We need the industry to bounce back first. We will work towards 2019’s pre-pandemic volume, and the revenue will come later,” he told TTGmice.

Dusit International names new VP commercial

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Dusit International has appointed Nichlas Maratos as vice president – commercial, where he will be responsible for planning, developing, and implementing global commercial strategies and initiatives.

Maratos brings more than 20 years of experience working in senior sales and marketing positions for global hospitality companies such as Starwood Hotels and Resorts (and subsequently Marriott), and Shangri-La Hotels and Resorts.

Prior to joining Dusit, he was executive vice president – sales for Shangri-La Hotels and Resorts. Before that, he served as vice president – sales, distribution & marketing for Asia-Pacific (Ex. China) for Marriott International, following a long career with Starwood.

Hideaway Beach Resort & Spa promotes Christophe Adam to GM

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Hideaway Beach Resort & Spa in the Maldives, operated by local operator Lily Hotels, has promoted Christophe Adam from resident manager to general manager.

With 27 years of hospitality experience, he brings a wealth of experience to Hideaway.

This French native has worked for LUX Resorts & Hotels in roles such as resident manager and regional director of sales and marketing before joining Lily Hotels.

India’s outbound MICE demand surges as travel restrictions ease

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The demand for outbound incentives from India will continue to surge this year – buoyed by the Indian government’s recent decision to ease travel restrictions – and both tourism boards and travel consultants have taken notice.

“The lifting of restrictions on scheduled international flights has proved to be a huge booster to outbound travel intent, especially for MICE. We believe that groups are more than ready and are raring to travel,” said Neliswa Nkani, hub head – MEISEA, South African Tourism. “In fact, we recently booked a group of 800+ pax from a renowned pharmaceutical company in India.”

Australia is one of the destinations in demand among India outbound incentive groups secured by SOTC Travel; Melbourne pictured

The NTO recently hosted Indian buyers at the 2022 edition of Meetings Africa in Johannesburg – the African continent’s largest tradeshow for the business events industry. The NTO is also planning to host Indian travel buyers at Indaba 2022, a trade fair by the African Travel and Tourism Association scheduled from May 3 to 5.

Currently, about 28 per cent of all Indian visitors to South Africa are corporate travellers.

Iyad Rasbey, executive director, destination tourism development, Ras Al Khaimah Tourism Development Authority, has similarly noticed that incentive group travel from India is “ready to make a comeback”.

“Insurance, automotive, pharmaceuticals, and FMCG industry are sectors that are driving the demand for incentive travel. DMCs are creating programmes that include Ras Al Khaimah for activities and nature-based adventures for incentive groups,” he added.

The tourism board will be conducting two roadshows next month in New Delhi and Mumbai to raise awareness about its various tourism products and experiences for different verticals, including the business events market.

S D Nandakumar, president & country head – B2B & foreign exchange, SOTC Travel, concurred with Rasbey’s observations.

He said: “Over 85 per cent of our corporate movement is incentive-driven and we have multiple groups ranging from 40 attendees to over 4,000 lined up, from varied sectors inclusive of pharmaceutical, insurance, cement, textile, FMCG, paint, automobile, banking, finance, and agriculture.”

For these groups, shorthaul destinations like Dubai, Abu Dhabi, Sri Lanka and Australia rank the highest, while Europe remains popular for longhaul groups.

Joining the destination marketing frenzy in India is Tourism Australia, which held a Business Event Australia Showcase in Mumbai from March 10 to 11. India’s top 15 MICE agents were invited to interact with business events stakeholders from Australia.

On Australia’s event calendar this year is the T20 Cricket World Cup from October 22 to November 13, which the NTO expects to draw a strong incentive travel demand from India.

“This tournament is going to be a major game-changer from a MICE perspective as there are a lot of corporates that are showing interest to host their dealers and employees during the sporting event,” Nishant Kashikar, country manager, India & Gulf, Tourism Australia, told TTGmice.

Meera Charnalia, senior vice president and head – MICE, Thomas Cook (India), said: “Corporates are displaying a keen interest in outdoor and experiential activities for team bonding sessions, masterchef classes, and exploring hidden local gems, water sports, and exclusive sundowner events.”

He added that most companies have held back on spending for the last two years, resulting in a growing appetite for “exclusive experiences” along with an increased budget.

Thomas Cook (India) has also noticed keen interest in organising events at luxury hotels, with clients ready to splurge on Michelin-star dining experiences.

“We have a robust pipeline of group sizes ranging from 50 to 600. On average, budgets we are seeing this year range between Rs. 75,000 (US$983) to Rs. 100,000 per delegate for a stay of three nights at a shorthaul destination, to approximately Rs. 175,000 to Rs. 250,000 at a mid- or longhaul destination,” Charnalia revealed.

Popular shorthaul destinations Charnalia’s clients are keen on include Thailand, the UAE and the Maldives, while longhaul destinations include France, the UK, and Switzerland.

Seoul injects US$2.2 million into MICE sector

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The Seoul Metropolitan Government and the Seoul Convention Bureau have set aside US$2.2 million in the budget to support the city’s battered business events industry.

Assistance will cover various areas of the business events industry, such as providing a safe and secure environment for events, where quarantine services, quarantine gates, and specialised sterilisation equipment will be provided at venues.

Seoul’s business events industry has been promised US$2.2 million in government assistance towards recovery

Other types of support include Experience Tour Program and Seoul VR Experience Booth for groups of 50 or more participants with in-person attendance; provision of necessary PCR tests for travel; as well as help in digitalising exhibitions.

Subventions for attracting, hosting, and organising international conferences – regardless of whether they are in-person or hybrid – will be enhanced, and a 3D virtual MICE platform will be offered free-of-charge to organisers.

For instance, the subventions for attracting international conferences will be doubled, and the maximum subvention for international conferences will also be increased when 20 per cent or more participants attend on-site.

Food and Hotel Malaysia returns with in-person event

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The 16th edition of Food and Hotel Malaysia (FHM), Malaysia’s trade-only food and hospitality exhibition, will return next week with a physical edition – the first in two years.

FHM will take place at the Kuala Lumpur Convention Centre (KLCC) from March 29 to April 1. Organised by Informa Markets Malaysia, the event will mark the first trade fair for the hospitality industry in 2022.

Food and Hotel Malaysia last held its in-person event in 2019

The four-day event will feature 200 participating brands and is expected to welcome over 8,000 attendees during the week. Some of the multinational and Malaysian brands showcasing their latest products, services and innovations include FrieslandCampina Professional, Pastry Pro, Bidfood Malaysia, Golden Pacific Victory, DKSH Malaysia, Unox (Asia) and Bestari Sales & Marketing.

The key themes of FHM 2022 will reflect the latest industry trends, such as plant-based food, food technology, industry 4.0 advancements, pastry innovations and sustainable packaging.

Event highlights include a Pastry Innovation Lab, which will feature live cooking showcases by top chefs from the Professional Culinaire Association every day. The chefs will use innovative techniques, ingredients, and state-of-the-art machinery to craft unique desserts, pastries and showpieces infused with Malaysian and Asian flavours. A total of 15 demonstration sessions and six tasting sessions will be held at the Pastry Innovation Lab over the four days.

FHM 2022 will also herald the return of Culinaire Malaysia. In this year’s culinary competition, up to 1,000 professionals will compete for glory in seven gastronomic categories – Cold Display, Patisserie, Artistic, Butchery Skills, Individual Hot Cooking, Team Challenge and F&B Skills. Members of the public can witness the culinary showdown by paying an admission fee of RM10 (US$2.40) per person.

A series of educational seminars will be held concurrently with the exhibition. The programme lineup includes a Wine Features series by Entwine Consultancy, as well as a Crafted@Culinaire series by AYS Wine & Sake Consultancy, both of which will provide insights into key emerging trends within the regional wine, beer and premium alcoholic beverages industry.

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