Asia/Singapore Sunday, 26th April 2026
Page 248

The great revival

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With travel restrictions finally lifted by the Hong Kong SAR government in January, stakeholders in the business events industry are feeling more certain about the future, and have kickstarted various initiatives to start courting international events again.

According to a spokesperson from AsiaWorld-Expo (AWE), international events heading to Hong Kong in 2023 have the potential to reach pre-pandemic levels.

Hong Kong glitters at night

The spokesperson shared: “Our marketing initiatives never stopped even during Covid. The MICE team continued to engage with organisers, and stayed in close contact with the Hong Kong Tourism Board.

“AWE also leveraged platforms such as the UFI Global Summit to share the latest developments at (the venue), as well as the subsidy scheme introduced by the Hong Kong SAR government.”

As a result, AWE scored the Global Sources’ flagship series of tradeshows, which will take place April 11 to 21, 2023.

RISE, a tech event, will also return to AWE for the next five years, starting from 2024.

Aside from its marketing efforts, AWE has continuously upgraded its hardware. Its HK$600 million (US$76.5 million) venue-wide upgrades include the use of IoT in its operations, and the introduction of 5G and Wi-Fi 6.

The next digitalisation effort will target billboards and branding touchpoints in high-traffic areas, and will be unveiled in phases from now until 2026.

New and upgraded attractions have also been introduced in the past few years. Most notable among the dozens of new developments are M+ and Hong Kong Palace Museum at the West Kowloon Cultural District, the new sixth-generation Peak Tram, Water World Ocean Park, the new night-time show Momentous at Hong Kong Disneyland, and enhanced waterfront promenades offering spectacular new ways to admire Victoria Harbour.

Global Sources Hong Kong set to return at full scale

Hotels are not far behind, with many ramping up their operations to prepare for business rebound.

General manager of The Park Lane Hong Kong, A Pullman Hotel, Luc Bollen, told TTGmice: “We recently converted a few floors into executive rooms and an exclusive executive lounge in order to accommodate Chinese conference groups, senior management from China companies, as well as luxury travellers.”

Bollen expects Chinese guests will combine business and leisure when they return to Hong Kong for their first trip in three years.

As for the brand new 1,208-room Regala Skycity Hotel, it has been contacting previous and potential event clients, and has resumed its advertising and promotion campaigns targeting both China and overseas markets.

The property is located a two-minute walk from AWE and 11 Skies – expected to be Hong Kong’s largest hub for retail, dining and entertainment – via an enclosed footbridge.

The hotel’s spokesman said: “International events take about one to two years to plan, so we expect the pace in 2023 to be a bit slower. More events will be held in 2024 and beyond.”

newly-opened Regala Skycity Hotel’s 
Banquet Hall

Regala Skycity Hotel’s immediate focus is set on the shorthaul market due to the shorter lead time to organise events. Fam trips for corporate travel agents and planners from shorthaul markets are currently underway to showcase the hotel.

“In the long term, we also plan to target longhaul markets like Europe and the US. Related marketing and promotion strategies will be rolled out in due time,” the spokesperson said.

Yet, there remains a sense of caution among Hong Kong’s battered business events stakeholders.

Gunther Homerlein, owner and general manager of Destination China, pointed out: “Restrictions are not yet fully lifted. We still have a mask mandate, and some of our longhaul clients have said they will not consider Hong Kong until (these obstacles are) gone, so it will be slower coming back. Having said that, we are seeing requests from June onwards and have already confirmed some corporate groups for mid-2023.”

A challenge ahead for Hong Kong, Homerlein added, is the manpower shortage across the tourism ecosystem, as many of workers have left the industry.

Emirates takes steps to make flights inclusive

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Emirates has rolled out specialised training to more than 24,000 global cabin crew and ground staff in its concerted efforts to further enhance support services for travellers with hidden disabilities, including autism.

The airline also collaborated with Dubai Airport on a useful travel planner and autism-friendly route to make the pre-boarding experience more seamless, and implemented additional thoughtful measures to ensure passenger comfort onboard.

Emirates cabin crew and ground staff have been trained to assist passengers with hidden disabilities

Emirates’ online training course, Introduction to Autism and Hidden Disabilities, was first launched in 2022 and covers a range of topics from the UAE National Policy for People of Determination, recognising autism, providing practical tips on how to assist passengers with hidden disabilities, responding with empathy, and information on the official support systems to help passengers in the airport.

As a spectrum disorder, autism includes wide variations in the types and severity of symptoms people experience, with a range of sensory needs that may occur. This is why Emirates is striving to facilitate planned and positive travel experiences for passengers with autism.

Some pre-flight options include providing as much information in advance as possible, so that families can plan, rehearse, and be reassured about their upcoming travel; free seat selection and bulkhead seat for autistic passengers and companions; booking with DPNA code for extra support; pre-ordering special meals on onboard; and curating the entertainment playlist beforehand.

Other support by Emirates include provision of a special lanyard to identify passengers with hidden disabilities, an Autism Friendly Route through Dubai International Airport, and priority boarding or boarding last, noise-cancelling earphones for those with an aural sensory need, light sensitivity preferences, and activity packs for the younger passengers.

Those with hidden disabilities will also be seated beside their companion or guardian.

Increasing airfares threaten aviation recovery: ACI Asia-Pacific

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The Airports Council International (ACI) Asia-Pacific’s latest Airport Industry Outlook revealed that airfares in Asia-Pacific and the Middle East surged as nations emerged from pandemic-related restrictions.

The fourth edition of the Airport Industry Outlook, developed in partnership with Mott MacDonald, provides an analysis of airfare trends during the pandemic and in the recovery phase, and summarises the 2022 year-end performance of the airport industry in terms of traffic recovery and economics.

Airfare increases were affected by variations in airline operating costs, like fuel price and wage inflation

The airfares in Asia-Pacific and Middle East were above the global average – up 53% (nominal terms) or 35% (real terms) in 2022 vs 2019, although fares were trending down towards the end of the year as traffic recovers.

Commenting on the surge in airfares, Stefano Baronci, director general, ACI Asia-Pacific, said: “Despite a consolidated recovery of domestic traffic as compared to 2019 levels, and a progressive improvement of international traffic, with peak performances in Middle East and South Asia, the financial health of airport operators continued to be in distress, with 10 consecutive quarters in the red both in terms of EBITDA (earnings before interest, taxes, depreciation and amortisation) and net profit margin.

“Despite substantial efforts by airports to freeze or lower airport charges in 2022, the average 53% increase in airfares throughout 2022, compared to 2019, reveals a fundamental imbalance in the financial stability of the industry as well as pose a threat to the sector’s full recovery in 2023. Fuel prices, wage inflation, insufficient seat capacity relative to demand and a lack of airline competition on specific routes, are the major determinants in the increase in airfares.”

The increase in airfares were significantly above the global average with airline yields (revenue per RPK) that were 29% higher in 2022 than in 2019 in nominal terms. This is in sharp contrast to the financial health of airports, which are still losing money, with regional EBITDA and net profit margins being negative for the tenth consecutive quarter since 2020.

Airfares have increased across sector distances and the different markets served in the Asia-Pacific and the Middle East regions. Airfares in 2022 were much more volatile than in 2019 (pre-pandemic). The largest increases in percentage and absolute terms were reported in areas which applied stringent and long-lasting Covid-19-related travel restrictions, including the Emerging East Asia (mainly China) where yields increased 90% in 2022 over 2019 levels to US$0.21 per RPK, followed by Developed East Asia with yields up 67%. All other regions, including Oceania (+49%), South-east Asia (+35%), the Middle East (+30%) and South Asia (+19%), reported fare increases compared with 2019, despite generally lower than in 2021 as travel restrictions were progressively lifted.

To understand the market dynamics of air fares in more detail, the world’s Top 15 busiest international routes in 2019 were analysed in detail. All but one of these routes are in the Asia-Pacific and the Middle East region – the exception being London Heathrow (LHR) to New York JFK (JFK). Across these busiest routes in 2022, the number of passengers was down 66% and the average airfare was up 77%.

Airfare increases were mainly driven by variations in airline operating costs – such as fuel price and wage inflation – reduced seat capacity relative to demand; less airline competition on some routes; efforts to recover losses incurred during the pandemic and increased debt and interest rates.

Top international routes
The largest airfare increase was reported on routes with strict travel restrictions and scarce frequencies and airlines competition, such as the ones connecting Hong Kong with Manila and Shanghai. Conversely, LHR-JFK passengers had already recovered to 89% of 2019 levels in July 2019 and the airfare increase was a more modest increase of 21%.

Drivers of airline cost
Fuel price is a major driver of airline costs and air fares. Fuel accounts for around one-quarter of airline expenditures on average, and this proportion is larger for longhaul carriers. In recent years, fuel costs have been unusually variable. Jet fuel was 41% cheaper in 2020 compared to the 2019 average price, but 79% higher in 2022 due to oil supply restrictions caused by Russian sanctions and increasing air travel demand.

From the air transport ecosystem perspective, elevated airfares represent a downside factor for full recovery as these may suppress demand and therefore reduce the number of passengers. Airports, on the other hand, need to get back to pre-pandemic traffic volumes in order to restore their economic equilibrium after a prolonged period of operating in the red.

Financial health of airports
Regional EBITDA margin and net profit margins improved significantly in 3Q2022 compared to 2Q2022, thanks to higher airport revenues than in the previous quarters and well contained cost increases due to the growth in passenger demand.

However, the EBITDA margin and net profit remained negative for the tenth consecutive quarter. In terms of total airport revenue, the majority of the sampled airports performed significantly better than in 3Q2021, and on average 65% better than 2Q2022. However, the opening up of major cities from lockdown in China improved air traffic, resulting in a gradual improvement of revenues.

UNWTO digs deeper to uncover more top tourism villages

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Following two successful editions of its hunt for the world’s most outstanding tourism villages that are able to drive rural development and local well-being, UNWTO has opened its third call for applications to its Best Tourism Villages initiative.

Launched in 2021, the initiative is one of the pillars of UNWTO Tourism for Rural Development Programme. It has recognised more than 70 tourism villages from almost 40 countries. Qualification is determined by an independent advisory board based on a set of criteria covering nine areas, including Cultural and Natural Resources; Economic Sustainability; Tourism Development and Value Chain Integration; and Health, Safety, and Security.

The 2022 Best Tourism Villages by UNWTO ceremony held in Saudi Arabia’s Al-‘Ula in February 2023 recognised 32 villages from 22 countries

Here in Asia, the tourism villages of Malaysia’s Batu Puteh; Philippines’ Bojo; Japan’s Miyama; Indonesia’s Nglanggeran; India’s Pochampally; South Korea’s The Purple Island, Ungok and Pyeongsa-ri; China’s Xidi, Yucun, Dazhai and Jingzhu; and Vietnam’s Thái Hải were awarded the recognition over the last two years.

Besides recognising tourism villages that meet all nine stringent requirements, the initiative also encompasses an Upgrade Programme, which helps villages just shy of making the cut to address gaps identified in the evaluation process; and the Best Tourism Villages by UNWTO Network, which brings representatives of both recognised villages and those in the Upgrade Programme together to trade experiences and good practices.

UNWTO secretary-general Zurab Pololikashvili said: “Tourism can make a real difference for rural communities, delivering jobs, supporting businesses and celebrating and protecting traditions. Through Best Tourism Villages, UNWTO is recognising those rural destinations that committed to making tourism a pillar of opportunity and well-being.”

UNWTO’s Members States can present up to eight villages through their National Tourism Administrations (NTAs) and via this form.

Applications will close on June 23, 2023, and the winners announced later this year.

Minor Hotels names Craig Cochrane as chief people officer

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Craig Cochrane has been appointed as the new chief people officer of Minor Hotels.

He will oversee people and culture functions for Minor Hotels in his new role, including employee engagement, maintaining a strong company culture and leading learning and development programmes for the group.

Cochrane joins Minor Hotels from Accor Hotels where he served as senior vice president of talent & culture – Turkey, India, Middle East & Africa.

International delegates arrive in Australia for Mega Famil Showcase

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The Business Events Australia Asia Mega Famil Showcase kicked off today (March 30) with the first group of international planners arriving in Australia for pre-famil visits ahead of the Sydney programme with host city partner Business Events Sydney (BESydney).

Fifty international planners and media will be attending the Showcase from the Asia region, including Greater China, India, Indonesia, Malaysia, Singapore, Japan and Korea.

International delegates will be introduced to Sydney’s (pictured) new offerings

Tourism Australia executive general manager of commercial & Business Events Australia, Robin Mack, said the Asia Mega Famil Showcase is a key initiative in Business Events Australia’s distribution activity this financial year to increase consideration, advocacy, and drive demand and conversion for Australia as an incentive destination.

“Asia is an important region for Australia with more than 316,000 business events visitors from the region travelling to our shores in 2019, contributing A$1.4 billion (US$935.2 million) in direct expenditure,” Mack said.

Commenting on the buyers in attendance, Mack said: “We are excited to be hosting a mix of planners, who have previously visited Australia but haven’t experienced our recent infrastructure development, as well as those who will be experiencing our destination for the very first time.”

And with the return of two-way quarantine-free travel with China, a “strong contingent of planners from the market” will be in attendance, highlighting Australia as a “highly-desirable destination for business events”, Mack noted.

International planners and media will travel to Sydney on April 2 for the host city component of the programme. Over the course of three days, international planners and media will have the opportunity to receive a destination update from Australian convention bureaux during a business session and enjoy a Sydney showcase.

Business Events Sydney CEO, Lyn Lewis-Smith, said: “We are thrilled to be partnering with Business Events Australia on this initiative so quickly after markets have reopened. These are such important markets for our city and the nation, and we could not be more proud to be able to show key business events decision-makers and influencers around our favourite sights, sounds and feel new Sydney experiences so they can help us build demand back as airline capacity returns.

“Sydney is a dynamic, ever-evolving youthful city built on ancient indigenous lands, and that is such an exciting story to share with the world, particularly as we see recent significant investment into the city coming to fruition, including the Sydney Modern opening, redevelopments of Darling Harbour, Sydney Fish Markets (opening 2024) and the new Western Sydney International Airport (in 2026) combined with a new hotel landscape and cool laneway bar precincts taking the celebrations late into the night.”

IHG signs Holiday Inn Amritsar Golden Temple in Punjab

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IHG has signed a management agreement with Amritsar Golden Hospitality to develop the new Holiday Inn Amritsar Golden Temple in Punjab.

Slated to open in 2Q2027, the 215-key hotel will be IHG’s third hotel in the city along with Holiday Inn Amritsar Ranjit Avenue and Holiday Inn Express Amritsar Golden Temple, which is scheduled to open in 2025.

Holiday Inn Amritsar Golden Temple will stand a short walking distance from the Golden Temple, pictured

Holiday Inn Amritsar Golden Temple will be located in the heart of the city centre and a short walking distance from the Golden Temple. It will be in close proximity to the railway station and 13km from the airport.

The property will have F&B options, swimming pool, gym, and meeting spaces.

Sudeep Jain, managing director, South West Asia, IHG, said: “Amritsar is a hotspot pilgrimage centre due to the presence of Golden Temple. Rich in history, culture, food, and as a textiles’ hub, the city has a strong appeal for both leisure and business travellers.

“With the signing of Holiday Inn Amritsar Golden Temple, IHG aims to offer differentiated hospitality experience to guests coming in from all parts of the world.”

Tejinder Singh, managing partner at Amritsar Golden Hospitality added: “With a combination of an excellent location and IHG’s strength and scale of global systems, technology and loyalty programme, we are confident that the new hotel will be a popular choice when it opens its door to guests.”

IHG currently has 47 hotels operating across five brands in South West Asia, including Six Senses, InterContinental Hotels and Resorts, Crowne Plaza, Holiday Inn, Holiday Inn Resort, and Holiday Inn Express, and a pipeline of 55 hotels due to open in the next three to five years.

Club Med Bintan invites travellers to achieve holistic wellness

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The annual Body & Soul wellness retreat returns to Club Med Bintan in Indonesia from May 7 to 25 this year, offering a holistic experience for the young and young-at-heart by focusing on three core pillars: Eat Well, Move Well and Feel Well.

Over the course of three special-themed weeks, guests will be immersed in a journey of self-discovery, health and healing comprising of a specially curated selection of fitness classes, wellness workshops and mindful culinary indulgence.

There are many choices of wellness programmes, such as aerial yoga, pictured

Highlights include cooking demonstrations and classes, workout sessions, wellness classes such as aerial yoga and family yoga, a healing sound bath, creating handmade LUSH products, art classes, beeswax wrap workshop, and more.

Guests can also participate in the weekly Beach Clean Up organised by the resort.

The resort also offers dining, entertainment, and over 30 activities such as flying trapeze, archery, rock climbing, sailing and many more.

For more information, visit Club Med Bintan.

Avani+ Khao Lak Resort welcomes new GM

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James Sutcliffe has joined Avani+ Khao Lak as general manager and will oversee all operations for the resort.

He has over a decade of operational experience in the hospitality industry, and was previously the opening general manager at InterContinental Khao Yai Resort.

Vivek Shukla helms as CEO of The Lalit Suri Hospitality Group

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Vivek Shukla has promoted to chief executive officer at The Lalit Suri Hospitality Group.

In his new role, he will be responsible for product enhancement, driving key initiatives along with leading the overall business performance for the brand.

With over 31 years of experience in the luxury hospitality industry, he was previously vice president – operations where he led the group’s operations, corporate affairs and governance.

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