Asia/Singapore Monday, 27th April 2026
Page 237

Hoteliers urge travellers to look towards Sri Lanka

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‌Sri Lanka’s economic unrest has tapered down in recent months and the destination is safe for travellers to visit despite more conservative global perceptions, stated several hoteliers in attendance at ILTM Asia Pacific.

Padmi Fernando, director of business development, Cinnamon Life Integrated Resort, told TTG Asia: “Sri Lanka has been safe for the last six months or so. What we had in Sri Lanka was a local challenge, where the civilians were going through a difficult time, but it was never unsafe for travellers.”

Hoteliers are trying to attract travellers to Sri Lanka; Colombo, pictured

Cinnamon Hotels & Resorts currently operates 11 properties throughout Sri Lanka, across several of its brands.

Elisa Grimaldi, director of public relations and communications at Minor Hotels, agreed: “The safety of our guests come first, and we will never promote a destination unless it’s safe. Earlier this year, when the situation was calmer, we sent out a press release to share that it was time to visit Sri Lanka.”

Grimaldi commented that the company, which has three properties in Sri Lanka, is working on special offers to entice travellers back to Sri Lanka, which will be rolled out soon.

“As a hospitality company, we recognise the impact tourism has. It didn’t help that Covid devastated the tourism economy. We are trying to get travellers to return because this way, we can support our local staff as they rely on the hotel for their income,” added Grimladi.

The media also has a very important part to play in helping to shift perceptions of a destination.

“We are open for business. Sri Lanka is very safe tor tourists, and the major crisis (fuel and power) is over for the short- to medium-term. In the long term, the government would have to (find ways to) solve it. Sri Lanka has actually obtained support from the IMF (International Monetary Fund), but unfortunately, that message has not gone out to the mainstream media,” opined Jan van Twest, director of The Fortress Resort & Spa.

For his property, the majority of his guests currently hail from the UK and India, as the various Asian markets are “more conservative”, and “more sensitive to economic issues”, and are seen in lesser numbers at the moment.

“It always starts with the media. If they go first and start writing about what’s new and what’s happening, it’ll help to lure travellers back,” noted Grimaldi.

Fernando pointed out: “The world today is a global village. Everybody sees what is happening. We did face challenges in basic facilities such as power cuts, but the unsafe notion is a wrong perception (of Sri Lanka) that was created from the media (fuss). Sri Lanka is the place to visit again, and we are more than ready to welcome tourists.”

IndiGo orders 500 Airbus A320 Family aircraft to add to its fleet

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IndiGo has placed a firm order for 500 Airbus A320 Family aircraft, providing the airline a further steady stream of deliveries between 2030 and 2035.

The purchase agreement was signed on June 19 at the Paris Air Show 2023, and is the largest-ever single aircraft purchase by any airline with Airbus.

IndiGo has placed a firm order for 500 Airbus A320 Family aircraft, the largest-ever single aircraft purchase by any airline with Airbus

IndiGo operates over 300 aircraft presently, and has previous orders totalling 480 aircraft which will be delivered between now and 2030. With this additional firm order of 500 aircraft, IndiGo’s order book will total almost 1,000 aircraft, comprising a mix of A320NEO, A321NEO and A321XLR aircraft.

The fuel-efficient A320NEO Family aircraft will allow IndiGo to maintain its strong focus on lowering operating costs and delivering fuel efficiency with high standards of reliability. The young and fuel-efficient fleet will help IndiGo realise its sustainability ambitions, building on the already realised CO2 reduction of 21 per cent between FY16 and FY23.

Pieter Elbers, CEO of IndiGo, said: “This order strongly reaffirms IndiGo’s belief in the growth of India, in the A320 Family and in our strategic partnership with Airbus.”

Intriq Journey incentivises travel partners to discover Intriq Finesse

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Intriq Journey has introduced a new incentive to recognise and reward its travel partners for their efforts towards the global travel industry’s strong recovery.

Travel partners will earn a 10 per cent commission for every materialised booking on any Intriq Finesse experience. This collaboration supports the aim to diversify their travel partners’ bespoke services and provide holidaymakers with immersive journeys, which would later improve commercial results and encourage repeat business.

Intriq Finesse will introduce four new expeditions later this year, to destinations such as Tunisia, pictured

In addition, intrepid explorers will get to enjoy hassle-free and all-encompassing holidays led by Intriq Journey’s industry experts and a dedicated Travel Concierge.

Intriq Finesse is a collection of luxury small group journeys powered by Intriq Journey, and are all-inclusive and capped at 16 guests each.

Intriq Journey also capitalises on its strong alliance with global hospitality partners to create truly customised holidays. Launching four unconventional Intriq Finesse expeditions for 2H2023, these include tours ranging from eight to 10 days: Epic Egyptian Odyssey, Enchanting Moldova, Romania & Bulgaria, The Hidden China Silk Road Adventure in Ningxia and Gansu, and Tunisia Odyssey.

Intriq Journey’s chairperson, Chang Theng Hwee, said: “Our partnership with travel partners is vital to Intriq Journey’s goal of providing more opportunities for intrepid travellers to explore destinations that are off-the-beaten-path. In this mutually beneficial offer, we want to incentivise their effort by offering a fixed commission and motivate more partners to ignite the passion for adventure travel among a wider network of clients.”

Mandarin Oriental, Hong Kong welcomes new GM

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Greg Liddell has been named general manager of Mandarin Oriental, Hong Kong and area vice president, operations.

He will oversee the operations of Mandarin Oriental, Macau and Mandarin Oriental, Tokyo in his new position.

A seasoned hotelier with over 25 years of experience in the luxury hospitality industry, Liddell has held various senior management positions around Asia. He was most recently general manager and area vice president operations of Mandarin Oriental Ritz, Madrid.

Martin Wuethrich helms as GM of Hua Hin Marriott Resort & Spa

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Martin Wuethrich has been appointed as the new general manager of Hua Hin Marriott Resort & Spa.

Bringing with him 30 years of hospitality experience and expertise, the Swiss national was most recently the general manager at Sheraton Imperial Kuala Lumpur.

Outrigger’s Castaway Island, Fiji names new resort manager

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Paula Vatunicoko has been promoted to resort manager at Outrigger Resorts & Hotels’ Castaway Island, Fiji.

With experience in administration, concierge and front office operations, housekeeping, events and weddings, Vatunicoko returns to Castaway Island, Fiji Resort from his 15-year stint with Lalucala Island Resort.

Sabre, iCoupon make customer service recovery easier during flight disruption

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Sabre Corporation has partnered with digital vouchering platform iCoupon to enhance passenger and crew experience during flight disruption by turning passenger and staff boarding passes into vouchers that can be immediately redeemed at airport restaurants and retailers.

Complementing Sabre’s existing technology and expertise, iCoupon’s solution will eliminate the need for a physical voucher, thus providing an environmentally friendly solution. Its technology enables airlines and ground handlers to remotely and instantly issue digital vouchers directly to a passenger’s boarding pass in the event of significant delays or disruption.

Passengers can redeem digital vouchers using their boarding pass if there are flight delays or disruption

Passengers can then redeem their voucher instantly at any iCoupon-integrated restaurant or retailer with their mobile or printed boarding pass. The solution can also be used for staff and crew meal entitlements.

Richard Bye, CEO of iCoupon, said: “This alliance will support our global expansion plans by enabling us to offer our innovative solution to more airlines across the world, while allowing airlines to improve efficiencies, reduce costs, and improve passenger satisfaction during times of disruption.”

Corrie DeCamp, senior vice president, product management, Sabre Travel Solutions, commented that when a flight disruption occurs, “passengers expect and demand instant solutions”.

The solution of providing “immediate compensation through unique barcodes on boarding passes that passengers already have streamlines processes for airlines while minimising what can be a stressful situation for both passengers and airline staff”, she added.

Norwegian Cruise Line offers six new shore excursion categories

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Norwegian Cruise Line (NCL) has unveiled six new immersive shore excursion categories to help guests uncover more of each destination they visit, including Europe, Asia, South America, Australia, Africa and the Middle East.

The new categories include Beyond Blueprints, Gourmet Tours, Go Local, Let’s Take a Selfie, Small Group Tours, and Design Your Day.

Let’s Take a Selfie excursions lets travellers take destination shots in locations such as Santorini, pictured

Beyond Blueprints is a bespoke selection of 15 tours that uncover the design secrets and stories of some of Europe’s most iconic architectural landmarks, including those in Barcelona, Lisbon, Belfast, Amsterdam, Copenhagen, Oslo and Helsinki.

Designed for the foodie-driven traveller, Gourmet Tours takes guests behind the scenes to uncover the secrets behind the local cuisine of some of Europe’s most iconic culinary destinations.

Go Local lets guests uncover life’s everyday rhythms and customs in destinations as diverse as Europe, South America and South Africa with tours designed to offer authentic cultural experiences that connect guests to locals in a meaningful and memorable way.

Let’s Take a Selfie excursions deliver the ultimate destination photos in worldwide locations, with a knowledgeable guide sharing the perfect angles and most picturesque spots to capture unforgettable moments in Santorini, Virgin Islands, and Cartagena De Indias, Colombia.

Small Group Tours takes in no more than 16 guests per group, providing an intimate experience in destinations like Italy, Greece and Spain.

Those who prefer a personalised touch can choose bespoke experiences with Design Your Day, from private wine tastings to a five-course dining experience at a Michelin-starred restaurant. Contact NCL to plan the ideal shore excursion team.

For more information, visit Norwegian Cruise Line.

Alibaba Group announces new chairman and CEO

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Alibaba Group Holding has announced that Joseph C. Tsai, currently executive vice chairman, will succeed Daniel Zhang as chairman, while chairman of Taobao and Tmall Group, Eddie Yongming Wu, will succeed Zhang as chief executive officer and take over his place on the company’s board of directors.

Both appointments will take effect on September 10.

From left: Joseph C. Tsai and Eddie Yongming Wu

Tsai joined in 1999 as a member of the Alibaba founding team and has served on the board of directors since the company’s inception.

As one of the company’s co-founders, Wu started out as technology director of Alibaba at the company’s inception in 1999. He has been in his current role since May this year.

Zentis Osaka welcomes new GM

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Mikio Akiyama has been named the general manager of Zentis Osaka.

With over 25 years of experience in the hospitality industry, Akiyama has worked with international brands throughout Asia.

He was most recently director of operations at Palace Hotel Tokyo, having joined the hotel since 2013.

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