Asia/Singapore Saturday, 11th April 2026
Page 133

Dubai Tourism wants more Indonesians

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Dubai Tourism conducted its Dubai Tourism Roadshow 2024 in Jakarta last week to boost inbound arrivals from Indonesia and meet its 2024 target of 100,000 travellers from the South-east Asian market.

B2B tabletop meetings were held between 10 Dubai travel-related companies and some 100 Indonesia outbound travel companies.

Dubai Tourism organised tabletop meetings during its roadshow (Photo: Tiara Maharani) 

Dubai recorded 75,000 arrivals from Indonesia in 2023, which was 36 per cent higher than the previous year.

Shahab Shayan, regional director, Asia Pacific and Turkey at Dubai Economy and Tourism (DET), remarked that tourist arrivals from Indonesia have been rising continuously – Indonesian travellers were still holidaying in Dubai during the pandemic, demonstrating the potential of Indonesia as one of Dubai’s key source markets in South-east Asia.

He added: “Looking ahead, Dubai Tourism will continue to engage industry stakeholders and collaborate more to position Dubai as a preferred tourist destination for Indonesians.”

Christian Sidharta, manager (Indonesia) at Dubai Tourism, shared that the roadshow highlighted new and upcoming attractions, including The Museum of the Future, The View of the Palm, Hatta Mountain, AYA Universe, and Siro Dubai.

“There is misconception that travelling to Dubai is boring because (there is) nothing new. We want to correct this by educating the agents that there is always something new, and (there are) many varieties of products, so they can develop new itineraries,” said Christian.

Another key message was that Dubai is the city for everyone, with more midscale hotels than upscale ones.

Christian pointed out that while “Dubai is historically known as an ultra-luxury destination”, it can be “affordable” and can cater to all types of travellers.

Khairul Sofwan, director of Safa Tours and Travels, told TTG Asia that Dubai’s luxury experiences were highly sought after by his clients, who loved touring in a Rolls Royce or on a helicopter, and would stay for five days and four nights.

The challenge for Khairul, however, is in creating itineraries for repeat high-end clients who are looking for more unique experiences, not just the new attractions that Dubai has showcased.

Take That to tour Singapore this October

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British pop group Take That is set to take its This Life On Tour to Singapore this year, playing at The Star Theatre on October 28.

The trio of Gary Barlow, Mark Owen and Howard Donald will first tour across Australia and New Zealand before heading to Singapore.

Take That will perform a one-night only show in Singapore on October 28

Formed as a five-piece in 1989, Take That has released its ninth studio album, This Life, last year, which became the UK’s biggest-selling album of 2023.

Tickets for Take That’s This Life On Tour are now on sale.

For more information, visit SISTIC.

What lies ahead for the giants?

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Experts are certain that China will continue to be the world’s top source market while recognising that the country’s inbound tourism is getting more official attention for the role it can play to boost the national economy.

Their outlook is based on factors such as unilateral and bilateral visa-free travel in 2024 announced since China exited its pandemic lockdown; a China Council for the Promotion of International Trade (CCPIT) report stating that at least 15 cities are providing incentives to boost business events; and the upgrading of travel infrastructure, and in lower-tier cities during the pandemic, fuelled by domestic demand.

According to Alexander Glos, CEO, China i2i Group, China’s rapid economic growth is the result of China’s emerging middle-class.

He said: “Less than 14 per cent of Chinese citizens have passports and even with this relatively low penetration rate, more than 150 million Chinese travelled globally in 2000.

“Envision the potential if 30 per cent of Chinese citizens possess passports in the next decade. This could result in 300 million people travelling worldwide annually.”

For Glos, one of the most significant milestones of the past decade has been the open skies between Europe and China, facilitating affordable flights between these two major economic and cultural hubs, and catalysing international travel for both Chinese and European travellers. This continues to be the primary driver behind the sustained economic growth and ongoing travel between these regions.

Wolfgang Arlt CEO of China Outbound Tourism Research Institute (COTRI) and CEO of Meaningful Tourism Center, observed: “In China, everything happens later, but faster. Tourism is no exception.”

He recalled the absence of outbound travel, missionaries or adventurers in Imperial China and tourism development delays in the 20th century due to revolution, wars and politics.

“Only after the start of reform and opening policies did China start to develop domestic tourism slowly, followed by inbound tourism and finally (after in 1997 when new regulations were issued) outbound tourism,” he said.

“Within 15 years, China (became the top) outbound tourism source market as well as the biggest domestic tourism market by far.”

To boost inbound tourism, Arlt said new efforts and policies are needed.

“China is still concentrating on first-time visitors, marketing the Forbidden City, the Great Wall and pandas. It has much more to offer and needs to develop sustainable tourism for different interest groups, including visits to national parks and other nature-based activities, cooking classes, and special interest trips,” remarked Arlt.

Confident in the lasting appeal of China’s “diverse natural features and historical landmarks, alongside modern cities and vibrant cultural landmarks”, Wong Hong, Delta’s president of China, said crucial steps toward boosting inbound and outbound tourism must include simplifying the visa application process and reducing processing times.

He said: “While China leads the way in mobile payment, it must fully address the barriers foreign tourists face in using popular platforms to make it a more attractive destination.”

On the business front, Julien Delerue, founding and managing partner, 1000meetings, said the rapid development of the Greater Bay Area (GBA) – encompassing China, Hong Kong and Macau – bodes well. Enhanced access in this region has created a host of opportunities for business travellers and economic activities.

Waikin Wong, regional director, ICCA Asia Pacific, added that China has stayed strong in the annual ICCA Country – and City – Rankings for Association Meetings even though it was the last country to lift all pandemic barriers in 2023. China has hosted more than 100 association meetings, indicating business activities are active and organisers are confident with local services and solutions.

“ICCA Asia Pacific believes China is recognising that events and business travel can play a significant role to drive the multi-disciplinary/cross-sector synergy approach to connect international business opportunities and diversification of its economy base.

“Moreover, many cities in China are welcoming international collaboration, and the establishment of the ICCA China office in Beijing is a great example.” – Caroline Boey

Tourism stakeholders in India are confident that the country will continue to rise as a major contributor to global tourism as well as a tourism destination in the years to come. The tourism landscape has witnessed great transformation, from a time in the early 70s when obtaining a passport and foreign exchange was a challenge for locals to last year, when Indian carriers, Air India and IndiGo, set a record for the most aircraft placed in a single order – 470 and 500 aircraft respectively.

Subhash Goyal, chairman – STIC Travel & Air Charter Group, recalled how travel was heavily regulated in the beginning, with people made to go through a complex web of bureaucracy and fill “never-ending forms”.

The growth of India’s outbound industry has been immense over the last decades, turning the country into a desirable market for many NTOs.

Harish Mathur, president, Concord Travels & Tours, recalled how the presence of these NTO offices and their activities since the early 2000s had played a part in raising the awareness of destinations overseas, ultimately triggering demand for outbound travel.

The international student segment was also instrumental in growing India’s outbound travel potential.

Madhavan Menon – executive chairman, Thomas Cook (India), said: “The segment has been witnessing an approximately 25 per cent growth year-on-year, with almost 1.5 million students studying overseas this year.”

On the other hand, India’s inbound potential sparked off with the liberalisation of the Indian economy in the 1990s, which led to an influx of foreign investment, benefitting business and leisure travellers.

“With the decade seeing the opening up of the Indian market, states like Kerala took an active interest in supporting tourism related businesses and entrepreneurs, as well as marketing/promotions,” said Menon.

Arun Anand, managing director, Midtown Travels, recalled the privatisation of airports and infrastructure improvements that followed.

A real gamechanger for the sector was the introduction of an e-tourist visa facility for international tourists in 2014.

“At the time I was the president of the Indian Association of Tour Operators (IATO), and the association worked relentlessly with the government to introduce an e-tourist visa facility in India which turned out to be a very positive decision for the industry,” said Goyal.

Menon also highlighted the launch of the Incredible India campaign in 2002 playing a critical role in showcasing the rich cultural heritage and diverse attractions of India to the world. Goyal beamed with pride when asked to project India’s tourism industry in the next 50 years.

He said: “By 2047, India is expected to be a US$35 trillion economy and a fully transformed developed nation. Indian carriers will have more than 2,500 planes, and India will have more than 250 airports, out of which 50 to 60 will (serve) international (flights). In the next 50 years, about 100 million people will be travelling overseas from India annually.”

Anand sees many more tourism development opportunities across India – particularly in the country’s 7,500km-long coastline that the government is eyeing for cruise tourism development.

“India will emerge as a leading player in the cruise segment,” he stated, adding that smaller cities will get their own international airports in the next 50 years, facilitating both inbound and outbound travel.

However, industry players urge the government to be more proactive in tourism development.

“India needs tourism marketing representatives in all the major source markets of the world,” noted Goyal, adding that the Indian Ministry of Tourism had closed down all of its offices abroad.

“We also need an open skies policy to become an aviation hub, just like Dubai and Singapore,” he added. – Rohit Kaul

The impact of bad weather on tourism

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  • Rising extreme weather events are disrupting travel patterns, impacting operators, destinations, and travellers globally
  • While regions like Europe and Australia are already experiencing significant effects, Asia is starting to catch up
  • Operators are adapting tours and schedules, highlighting the need for education and innovation in sustainable tourism
Some of Asia’s most popular attractions are prone to the effects of climate change, such as these late-blooming cherry blossoms at the Canal Cafe in Tokyo in mid-April 2024 (Photo: Anne Somanas)

At the beginning of 2024, the UN published research that climate change may affect tourism and agricultural output. The world is predicted to experience increasing climate disasters, high food prices and more extreme weather. This, coupled with the effects of El Niño – even more emphasised this year from climate change – is predicted to lower the global GDP.

Indeed, the tourism industry in Asia is increasingly feeling the heat as climate change and extreme weather conditions disrupt traditional travel patterns and operations. While the effects are more pronounced in regions like Europe, the US, and Australia, Asia is catching up, with significant implications for travel operators, destinations, and travellers.

Bruce Poon Tip, founder of global small adventure tours operator G Adventures, highlighted the unpredictability of seasons, which is causing widespread disruption. “We’re seeing more unpredictability around the seasons which is causing disruption everywhere from the southern hemisphere where wet and dry seasons are becoming more extreme – we are constantly monitoring where we can and cannot run,” he commented, adding that the critical incident management side of the business is challenging.

He further explained: “Along with political instability, climate and environmental change is becoming the biggest influence on where we can safely visit. Although G Adventures has the resources to adapt to this more than others, for smaller operators, the negative impact of climate change and natural disasters will unfortunately cause many more problems.”

Impact on operators
Earth marked World Environment Day this year by recording the 12th consecutive month of record-breaking temperatures. The Copernicus Climate Change report, released on June 5, noted that May’s global temperatures were 1.52 degrees Celsius above historical averages, making it the hottest May on record.

In Thailand, scorching temperatures are impacting tourist behaviour and operations. Ewan Cluckie of Tripseed noted they’ve seen travellers struggling, especially during the peak heat of March and April: “We have seen some travellers arrive in Thailand and decide it is too hot for them (to go on the tour or to continue part way into the tour), especially during March and April when the dryness and heat can be at its worst.”

Cluckie said the Tripseed team is trained to advise on these factors during the booking process to ensure clients have the right expectations prior to travel – however, the level of heat can come as a nasty surprise once travellers are actually exposed to it. 

“Some travellers can (overestimate their heat tolerance). While we haven’t seen a decline in bookings – even the hottest months of March and April saw 5-7x growth respectively year on year for Tripseed when compared with 2023 – what has been impacted is where our team is recommending people to travel, and the activities people are choosing to embark on. This is moving more bookings towards the southern provinces of Thailand and towards less strenuous or active itineraries,” he explained, adding that in the worst cases, for those who struggle with planned tours – such as having second thoughts an hour or two into a cycling or trekking tour – Tripseed helps adjust itineraries, recommending clients to enjoy a less vigorous activity outdoors, or something indoors away from the heat altogether.

Thiam Wei Toh of Indie Singapore Tours echoed this, with erratic weather affecting its walking tours and leading to frequent no-shows.

Travel companies are adapting. Local Alike in Thailand is developing night tours to cater to tourists overwhelmed by the heat. Its founder Somsak Boonkam said: “Our customers, Thai and foreign alike, are very sensitive to heat – we’ve noticed they can’t take more than one to two hours in the sun. We’re developing night tours that will be launched later this month as an alternative option.”

Poon Tip: climate change impacts the critical incident management side of the business (Photo: G Adventures)

In Malaysia, Universal Holidays Travel & Tourism has adjusted its tour schedules to avoid the intense afternoon heat. Founder and CEO Zahira Tahir explained: “Malaysia is experiencing hotter weather this year compared to previous years. We now start our half-day city tours of Kuala Lumpur around 8.00 or 9.00, finishing by lunchtime to avoid the intense midday heat – in previous years, these tours started at 10.00.”

Extreme weather in Thailand this April also disrupted the Tourism Authority of Thailand’s (TAT) plans to host a 21-day Songkran festival in celebration of the holiday’s declaration as an intangible cultural heritage of humanity by UNESCO.

The extended festival, aimed at stimulating longer trips during Thai New Year, faced challenges as travellers were adverse to the extreme temperatures. In response, TAT campaigned to promote morning and evening tourism activities during that period instead.

Looking to the future
Kevin Phun, director of The Centre for Responsible Tourism in Singapore, suggested that these changes faced due to a shifting climate are not all doom and gloom, but rather an opportunity for travel companies to package this as education and shift their messaging.

“Quite soon we may see some of these travel experiences becoming what the tourism industry calls ‘last chance tourism’ – but it is not necessarily a negative thing. It just places the onus more on travel companies to think more about education, the messaging (that needs to) change,” he commented, adding that the travel companies may need to “rethink how they have been doing things” and that it “has to be different from how they have done so in the last few decades”.

Phun also highlighted the changing demographics in travel, with millennials and Gen Z increasingly becoming the main consumer segments. “These are people who were born in the generation where in their conversations, they are often talking about such things – sustainability, responsibility, and the SDGs. So, it’s a different ball game now for tour companies, but it’s also a little bit easier because the audience that you’re going to serve in the next few years are people who are familiar and conversant with this topic.”

Witsanu Attavanich, an environmental economist and climate researcher at Kasetsart University in Bangkok, noted that as climate change effects become more pronounced, costs will rise for the industry, necessitating investment and innovation to counteract global warming.

Poon Tip commented: “Adventure travellers are resilient and will continue to travel regardless of the conditions as it’s so important to their being. We’ll see changes in which destinations they can visit, however, and the time of year they travel.”

“I think we are still a little way from seeing a change of trends due to weather, but it will inevitably come to that if global temperatures continue to rise,” Cluckie stated. – Additional reporting by Karen Yue and S Puvaneswary

Accor, Amadeus expand partnership to empower hotels

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Amadeus and Accor have expanded their strategic partnership, with Accor implementing Amadeus’ Central Reservation System (ACRS) for its extensive portfolio of properties globally.

With Amadeus’ market-leading Central Reservation System, this partnership will empower hotels to deliver inspiring and customised experiences across Accor’s global portfolio.

The partnership will enable hotels to deliver customised experiences across Accor’s global portfolio

Amadeus’ cloud-based technology will help the hospitality group in boosting revenues, maximising distribution strategies, and building deeper and more personalised connections with guests.

“Today’s dynamically changing market demonstrates the need for transformative technology to keep pace with guest expectations and drive growth in the context of evolving business needs,” said Francisco Pérez-Lozao Rüter, president, hospitality, Amadeus.

Alix Boulnois, chief digital officer, Accor, added: “By deepening our collaboration with Amadeus, we will leverage the advanced capabilities of the ACRS and equip our hotels and owners with a modern distribution management tool, offering a wider range of services, new revenue-generating capabilities and personalised guest experiences.”

Etihad Airways, China Eastern Airlines sign joint venture

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Emirates joins hands with Icelandair

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Emirates and Icelandair have signed a codeshare agreement that will allow customers to seamlessly travel across the two airlines’ networks.

The flights will be available for sale on September 1 this year, subject to securing regulatory approvals.

The agreement will enable customers to seamlessly travel across the two airlines’ networks

The agreement will increase both airlines’ offerings for convenient connections where customers can travel on a single ticket and have their luggage checked through all the way to the final destination. Icelandair passengers in North America and Iceland can connect eastbound via Emirates’ network to Dubai; and Emirates worldwide passengers can connect westbound via Icelandair’s network to Iceland.

Emirates and Icelandair expect to further develop and expand the partnership in the future.

Brisbane set for major tourism boost with new developments, opening of Bluey’s World

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Price wars add to Thai Chinese market woes, country turns to Indian market uptick

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Thailand’s tourism industry experienced a setback during last month’s Labour Day holiday, with the Chinese market failing to meet expectations despite relaxed visa policies.

The country, a pioneer in offering visa-free entry for Chinese tourists as a marketing tool – launched in September 2023 – saw a five per cent decline in arrivals compared to the same period in 2019. This stands in stark contrast to fellow Asian destinations like Malaysia (33 per cent growth) and Singapore (21 per cent growth) that implemented similar visa-free programmes.

From left: TAT’s Patsee Permvongsenee, Chuwit Sirivajjakul, and Chattan Kunjara Na Ayudhya at a press briefing during TTM+ 2024 on June 5 (Photo: Tourism Authority of Thailand)

Additionally, ForwardKeys reported a staggering 212 per cent increase in Chinese tourists visiting Kazakhstan, a rising destination for the Chinese in its analysis of Chinese international departures from April 27 to May 5.

Chuwit Sirivajjakul, executive director for East Asia region at the Tourism Authority of Thailand (TAT), attributed this unexpected outcome to a new challenge: price wars from Asian neighbours.

“Take for example, Japan – traditionally, they haven’t competed with us on price,” Sirivajjakul explained. “Now, they’re leveraging their lower cost of living and favourable exchange rates to attract Chinese travellers with budget-friendly travel packages.”

He said Japan’s geographical proximity to China also allows for cheaper airfares which appeal to budget sensitive travellers.

Prior to the pandemic, Chinese tourists comprised a significant portion of Thailand’s tourism industry, accounting for roughly 25 per cent of all arrivals (10 million out of 40 million in 2019). However, post-lockdown recovery has been hampered by traveller safety concerns, a weakened yuan, and China’s focus on promoting domestic tourism.

Recognising the current limitations of the Chinese market, Chattan Kunjara Na Ayudhya, TAT’s deputy governor for international marketing Asia and South Pacific, advocates for a strategic shift, suggesting that “rather than doubling down on a struggling market, it’s time to explore other promising source markets and growing segments”.

He highlighted India’s rapid rise, climbing from fifth to third place in tourist arrivals this year, with over 868,000 visitors to date.

“India holds immense potential,” Na Ayudhya emphasised, adding that while “India can’t replace China’s volume entirely, any key market growth is beneficial and influences our marketing strategy”. He also pointed out that the Tourism Roadshow to India in August will help capitalise on this trend.

He shared that the Indian market has responded well to visa-free offerings, which started in November 2023 and have been extended another six months as of May 11.

“The visa-free scheme has extended Indian travel demand throughout the year. India, which traditionally saw a dip in arrivals during the mid-year period, has now emerged as our third-largest source market,” he noted.

New hotels: SO/ Maldives, Palace Dubai Creek Harbour and more

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SO/ Maldives

SO/ Maldives, the Maldives
SO/ Maldives is nestled in Emboodhoo Lagoon in the Kaafu Atoll, just a short speedboat ride from Malé’s Velana International Airport.

The resort features Beach Villa and Water Villa Collections plus dining and social venues, a Wellness Camp, fitness centre, and the Lazuli Beach Club, which will host the Maldives’ hottest parties and international DJs.

SO/ Maldives is one of the three resorts of Crossroads Maldives, the Indian Ocean’s first and only fully-integrated leisure destination. These three distinct resorts are seamlessly connected to facilities at The Marina @ Crossroads, an 800-metre lifestyle area and beach walk lined with restaurants, bars, a beach club, retail boutiques, wellness centres, water sports, diving and snorkelling, kids’ clubs, an events centre and a 30-berth yacht marina, plus the Maldives Discovery Centre cultural hub and Marine Discovery Centre.

Palace Dubai Creek Harbour

Palace Dubai Creek Harbour, the UAE
The 122-key Palace Dubai Creek Harbour is located within a 15-minute drive from Dubai International Airport, and is in close proximity to iconic landmarks such as Dubai Mall, Burj Khalifa, and downtown attractions.

Guests can enjoy spacious private balconies in the guestrooms, and facilities such as the rooftop infinity pool, spa, and dining options. Other amenities include a fitness centre, kids’ club, and meeting venues.

Radisson Hotel & Residence Riyadh Olaya

Radisson Hotel & Residence Riyadh Olaya, Saudi Arabia
Nestled in the northern Al Yasmin suburb, Radisson Hotel & Residence Riyadh Olaya offers 201 guestrooms, a restaurant, lobby lounge, as well as meeting and event facilities.

There are separate indoor fitness centres for ladies and gentlemen, and other facilities such as a pool, spa, and kids’ club.

Mercure Surawong Bangkok

Mercure Surawong Bangkok, Thailand
Set against the backdrop of Surawong’s rich history and Thai culture, Mercure Surawong Bangkok is the latest addition to the Silom neighbourhood, allowing guests to discover the locale and explore a dynamic mix of business, creativity, and culture surrounding the hotel.

All 219 guestrooms boast panoramic views of the Bangkok skyline. The hotel also features F&B options, including a rooftop bar.