Asia/Singapore Saturday, 11th April 2026
Page 116

Jane Park named PATA Face of the Future 2024

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PATA has awarded Jane Park, assistant manager – F&B revenue management & operations at Hotel Icon in Hong Kong, the title of Face of the Future 2024.

The award is bestowed to enterprising individuals whose leadership shines through their involvement with tourism campaigns, or demonstrated commitment to the sustainable development of the Asia-Pacific travel industry in a spirit in line with PATA’s mission.

Park led projects that successfully engaged staff at all levels and improved revenue generation

Park graduated in 2021 with a Bachelor’s degree in Hotel Management from the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. During her tenure in the Elite Management Trainee programme at Hotel Icon, she recognised that service staff are the essence of the hospitality industry, and their ability to deliver exceptional service is critical in fostering guest loyalty and enhancing brand reputation. To emphasise the significance of guest service, Park successfully undertook two projects in collaboration with hotel executives at Hotel Icon, focusing on developing a revenue generation strategy and menu engineering for the F&B outlets.

In alignment with Hotel Icon’s philosophy, We Love to Care, Park launched the Delight Your Guest programme, which enables staff at all levels to participate in the planning process and create memorable experiences for guests. This programme contributed to Hotel Icon being named the most reviewed hotel in Hong Kong for 2022.

For her second project, Park collaborated with the director of revenue and marketing to develop a more sophisticated approach to planning, yield management, and forecasting for F&B operations. Implemented in April 2024, this new method led to an increase in market bookings despite challenging recovery conditions. By prioritising guest experience, fostering a collaborative environment, and promoting innovative revenue management strategies, Park ensures that service staff can take pride in and derive satisfaction from their valuable contributions to the industry.

Commenting on Park’s win, Mayur Patel, head of Asia OAG Aviation and PATA Executive Board member, said: “PATA has consistently led in human capital development and in recognising and nurturing young tourism professionals. We applaud your participation in this special award, which celebrates an exceptional rising star in the industry. As young leaders in this dynamic industry, you play a pivotal role in shaping the future of tourism, which evolves continuously with changing trends. Your passion and innovation are essential for driving the industry forward.”

Patel is the Head Judge for this year’s PATA Face of the Future judging panel. He was also the PATA Face of the Future in 2002.

PATA CEO Noor Ahmad Hamid said: “The tourism industry must make a concerted effort in allowing the younger generation to be the thought leaders and permit them to shape the future of the travel and tourism industry, because, after all, they are the beneficiary.”

He added that the PATA Face of the Future “is undoubtedly crucial in our effort to move towards the future tourism economy”.

As the 2024 PATA Face of the Future, Park has been invited to join the PATA Board, representing the youth community of the association. She has also been granted full sponsorship for participation at PATA Travel Mart 2024, alongside other benefits as a winner.

Malaysia tunes up cruise tourism development efforts

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Cruise tourism development is gaining attention within the Malaysian government, with investments pumped into port infrastructure development to enable the country to attract more cruise ships to homeport and, in turn, lift international tourist arrivals and the local economy.

Transport minister Anthony Loke recently shared at a press conference that improvements included expanding the capacity at Selangor’s Port Klang Cruise Terminal and beautifying the surroundings at Penang’s Swettenham Pier Cruise Terminal.

Port Klang Cruise Terminal will be upgraded to accommodate more cruise ships

Loke noted that ports in Langkawi, Kuantan, Melaka, Kota Kinabalu and Kuching could also support cruise ships with upgraded infrastructure.

A technical committee has been formed to spearhead various cruise industry initiatives and attract more cruise operators to homeport in Malaysia. This is led by both the Transport and the Tourism, Arts, and Culture ministries.

Local media The New Straits Times reported that one of the initiatives of the new technical committee would involve the simplification of customs, immigration, and quarantine procedures to ensure smoother passenger movements and cruise ship stopovers.

“The Immigration Department has introduced a QR code system to expedite immigration clearance for cruise passengers. This system will greatly reduce processing times, enhancing the shore excursion experiences for our cruise tourists,” Loke told the media.

In 2023, Malaysia received 1,055 cruise ships which brought 1.5 million tourists to the Malaysian shores. It was an 85 per cent increase in cruise ship arrivals compared with 2019.

Loke said: “Establishing Malaysia as a (cruise) homeport would encourage passengers to enter through Malaysian airports, stay in local hotels before and after their cruise, and spend more within the country.”

Currently, most cruise ships dock in Malaysian ports for a few hours while passengers go on shore excursions. Ships do not take on new passengers.

Troubled flights

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Severe turbulence caused by developing storms over the Irrawaddy Basin on May 21 shook up Singapore Airlines’ flight SQ321 as crew carried out meal service and passengers took the opportunity to stretch and take a toilet break.

Dozens of passengers and crew members were injured – with one fatality, a 73-year-old passenger with a heart condition – as the aircraft experienced an altitude drop of 178 feet (about 54m) in 4.6 seconds. An emergency landing had to be made at Bangkok’s Suvarnabhumi Airport.

Days later, 12 passengers on Qatar Airways flight QR017 from Doha to Ireland were injured during a bout of turbulence over Turkish airspace. The airline reported that the injuries were minor, and the aircraft was able to land safely and on schedule in Dublin.

Soon after, a crew member on Turkish Airlines’ flight TK2320 injured her spine during severe turbulence enroute from Istanbul to Izmir.

Aviation experts weighing in on the accidents said such fatalities are rare and that flying remains a safe way to commute over long distances.

Independent aviation analyst Alvin Lie said the intensity of turbulence experienced by SQ321 was likely “extreme”, and that the phenomenon was rarely severe.

Stefan Wood, executive director at Air 7 Asia and pilot, who has flown in the Asian region for the past 20 years, agrees that SQ321’s incident was unfortunate, and flying remains safe.

“Pilots in flight face turbulence associated with clear-air and convective weather such as thunderstorms. In the case of CAT (clear-air turbulence), the aircraft can drop a couple of thousand feet all of a sudden. This will cause anything not buckled down to go flying,” Wood told TTGmice.

Wood pointed out that the intensity of turbulence varies by aircraft size and flying altitude. Generally, larger aeroplanes are more stable while higher altitudes offer a more stable environment. “The worst weather happens between 20,000 and 40,000 feet,” he said.

Larger passenger jets typically fly a maximum altitude of about 41,000 feet, whereas smaller private jets can go farther up to a maximum of 53,000 feet.

“To explain this simply, larger aircraft have to pressurise a larger cabin space, and it gets harder to pressurise at higher altitudes. Conversely, smaller private jets have less cabin space to pressurise and can fly at higher altitudes,” said Wood.

Turbulence on the rise?
Social media chatter seems to paint a picture of flights encountering more frequent and intense turbulence.

Anecdotal feedback from conversations this TTGmice journalist had with air crew during both long- and mid-haul flights taken since the start of this year also indicated more frequent turbulence in the past year, with small accidents becoming commonplace.

An editorial authored by Yann Cabaret, CEO of SITA for Aircraft, and published in July 2023 on the SITA site, stated that climate change has resulted in a rise in extreme weather events, which have a significant impact on aviation operations, including flight delays, and compromised safety of passengers and crew members.

Research published in June 2023 by the University of Reading showed a significant increase in CAT over the past four decades due to the warming climate, particularly in the US, the North Atlantic, South Atlantic, Eastern Pacific, Europe and the Middle East.

He said CAT was “invisible and difficult to forecast ahead of a flight”, especially not by traditional onboard radar systems. To achieve more accurate weather visualisation, SITA eWAS and SITA Mission Watch were developed to aggregate multiple weather feeds.

All airlines are equipped with updated weather radar systems, said Subhas Menon, director general of the Association of Asia Pacific Airlines, but the severity of the Singapore Airlines accident would encourage airlines to review their onboard equipment and reconsider safety measures.

Indeed, the airline has now updated its service routine during turbulence. When the seat belt sign is on, both meal and hot beverage services will be suspended, and crew will also have to be seated with their selt belts secured.

Costlier to fly
Witsanu Attavanich, associate professor of economics at the Faculty of Economics at Kasetsart University in Bangkok, Thailand, warned that there is a cost to flying in increasingly turbulent skies.

“Planes may need to carry more spare fuel to circumvent turbulence. Disruptions due to turbulence can lead to flight delays, cancellations and lost revenue. It can also damage aircraft, leading to repair costs and downtime, or contribute to passenger reluctance to fly,” he added.

The industry would also likely need to invest more money into technologies such as improved forecast models, advanced detection systems, and sensor development to better identify and circumvent turbulence, particularly CAT, he said.– Additional reporting by Anne Somanas

Sports tourism a strong magnet for Indian travellers

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Booking.com announces leadership updates in Asia-Pacific

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Booking.com has made two leadership changes within Asia-Pacific.

Anthony Lu has expanded his remit to cover all markets across South-east Asia in his new role as regional director for South-east Asia and China, including Singapore, Malaysia, the Philippines and Brunei, in addition to China, Thailand, Vietnam, Cambodia, Laos and Myanmar. Now based in Singapore, he leads the commercial growth of Booking.com’s business across South-east Asia and China overall.

From left: Anthony Lu and Nuno Guerreiro

Nuno Guerreiro is now the regional director for South Asia Pacific & Chains, will continue to focus on the growth of Booking.com’s business in India, Indonesia and Oceania, as well as for the Chains segment of the company’s business in Asia-Pacific. He remains based in Singapore.

Anchor Land names new GM

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Sri Lanka reverts to old visa scheme

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Sri Lanka is returning to an old visa system, offering visas on arrival, after a Sri Lankan court cancelled a new one which was criticised by the tourism industry as cumbersome, costly and allegedly fraudulent.

Responding on August 2 to seven petitions by key stakeholders in the industry and three opposition politicians, the Supreme Court ordered the return to the old visa system and cancellation of the current one, bowing to claims of too many procedures in the new scheme and allegations of a fraudulent deal.

Sri Lanka is reverting to an old visa scheme after the new one was met with protests; Coconut Tree Hill in Mirissa Beach, Sri Lanka, pictured

“There may be some confusion (in obtaining visas) but I hope it will be sorted out soon,” said Nishad Wijetunga, president of the Sri Lanka Association of Inbound Tour Operators (SLAITO), one of the petitioners.

The Department of Immigration and Emigration, pursuant to the court ruling, said on Monday that the Sri Lankan e-visa website had been deactivated until further notice. In a notice to the trade and Sri Lankan embassies overseas, the department said it was hoping to restore the old e-visa platform as soon as possible.

Accordingly, visas will be issued on arrival at the Colombo airport at a fee of US$50 per 30-day entry. Until the old online visa is reintroduced, visas can also be obtained at Sri Lankan missions abroad. Citizens of India, China, Russia, Japan, Malaysia, Thailand and Indonesia will continue to be issued free visas on arrival.

Tourist arrivals totalled 1,198,059 in January-July 2024, up sharply from 769,913 in the same 2023 period. However, the figures in April to July this year were lower than forecasts partly because of the complex visa process, officials said.

Sri Lanka is aiming for 2.3 million arrivals this year, similar to the record 2.3 million achieved in 2018.

Agoda reveals top five Asian destinations for diving

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With today dubbed as International Scuba Day, Agoda has revealed its ranking of the most popular dive destinations in Asia, which offers scuba enthusiasts a glimpse into the underwater wonders of Asia.

The ranking was based on accommodation bookings made on Agoda between January and June this year.

According to Agoda, Bali is the top dive destination in Asia; USAT Liberty Shipwreck in Tulamben, pictured

Bali in Indonesia came out as the top dive destination. The island is known for its beaches and rich culture, as well as abundance of marine life. One of the most famous diving sites here is the USAT Liberty Shipwreck in Tulamben, which offers divers the chance to explore a sunken World War II cargo ship and is now home to a variety of marine species.

Thailand’s Phuket came in second, which boasts a treasure trove of dive sites waiting to be explored. Scuba enthusiasts also have the option of exploring the nearby Similan Islands, which are known for their crystal-clear waters and plentiful marine life. Divers can expect to see everything from manta rays to whale sharks in this underwater paradise.

The subtropical climate and clear waters of Okinawa, Japan, third on the list, offer some of Japan’s best diving experiences. The region’s unique underwater landscapes and rich biodiversity make it a top choice for divers. The Blue Cave in Cape Maeda is a must-visit site, known for its stunning blue hues and diverse marine life, including sea turtles and colourful reef fish.

Cebu in the Philippines ranks fourth and is a diver’s haven teeming with marine life. The island offers a range of diving sites suitable for all levels of divers. One of the most popular spots is Malapascua Island, where divers can encounter thresher sharks. The underwater landscapes here are also home to coral gardens and a variety of fish species.

Rounding out the top five is Nha Trang, Vietnam, a coastal city in southern Vietnam. Nha Trang is gaining popularity as a diving destination thanks to its warm waters and a colourful marine ecosystem which makes it an inviting spot for underwater exploration. The Hon Mun Marine Protected Area is a top dive site, known for its clear waters and diverse marine life. Divers can explore coral reefs teeming with colourful fish and other marine creatures.

Andrew Smith, senior vice president, supply at Agoda, shared: “Asia offers some of the most spectacular diving experiences in the world. From shipwrecks to vibrant coral reefs, each destination provides unique underwater adventures for divers of all levels.”

Exclusive offer for CentaraThe1 members

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Centara Hotels & Resorts has launched its Centara Life: Elevating the Essentials offering for CentaraThe1 members at newly rebranded Centara Life hotels worldwide.

Members will have the opportunity to take advantage of exclusive additional benefits for a limited time only.

CentaraThe1 members enjoy exclusive benefits from now till end-September

From now to September 30, CentaraThe1 members booking stays until December 31 will enjoy flexible breakfasts until 16.00, Buy 1 Get 1 Free on selected food and drinks, and double CentaraThe1 points on every stay, in addition to complimentary local snacks, nightly noodle stations and more.

In addition, guests can check in and out at their convenience with 24-Hour Travel Freedom, starting their stay at any time and checking out at the same time on their day of departure.

For more information, visit Centara Hotels & Resorts.

Philippines to build tourist safety facilities

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