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Indian travel consultants plead with new PM for airline commission
Shekhar Niyogi, Kolkata, June 10, 2014

IATA Agents Association of India (IAAI) is calling on the country's new prime minister Narendra Modi to step in and reinstate the five per cent airline commission.


The association submitted a memorandum in late May.


Despite a ruling by the Ministry of Civil Aviation ordering airlines to pay travel consultants commission last year (TTG Asia e-Daily, September 30, 2013, airlines have resisted compliance.


Other trade associations such as the Travel Agents Association of India and the Travel Agents Federation of India have also approached airlines, resulting in a few carriers granting transaction fees of up to two per cent.


Biji Eapen, president of IAAI, noted: “Airlines ask travel consultants to collect transaction fees from passengers for (passport, visa, foreign exchange, reservations and ticketing) services instead of providing their legitimate commission, which is...illegal as per the Directorate General of Civil Aviation and the Supreme Court.”


Sanjeev Mehra, managing director of Kolkata-based Aaryan Leisure & Holidays, said: “The travel trade in India has to unite in order to influence compliance by the airlines. Only commission is acceptable, not transaction fees. The trade associations should not forward separate agendas and must put forward a single, unanimous demand and stand firm.”


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Hope the new government will atleast listen the travel industry problems
Posted by: Devender Kadapa
11-06-2014 22:31:17
asking fo commisison is good - but also a low should be tere to ensure rtention of this - as after getting commission - agents do not want to retain it - then whats the point in asking for it..
Posted by: S K GUPTA
11-06-2014 23:14:34
We also need desperately our legitamate commission. IATA agents are doing research , marketing for airline, sales support, operation for airline tickets But no support from Airlines.
Posted by: RAMARAO
12-06-2014 12:22:06
Yes .. Its legitimate right of the travel agents that is denied for no reason for many years. I wish honourable PM . Modiji,would consider this issue and do all possible to reinstate the commission that is verv inevritable for the survival of smallk and medium IATAtrvavelk agents..
Posted by: Jaipal Krishnan
12-06-2014 16:13:29
Dear Sir / Ma\'am With reference to above regards I would bring to your kind notice that as the airlines had approved us to collect the OC charges from the Customer accordingly we did\' and later court had given decision that not to charged OC charges, But due to communication gape with the airlines . We continuously charged OC for few months. When we realize that the airlines are not issuing ACM for our OC. Immediately we contacted concern airlines and they said high court given decision that not to charge OC. Than we stop charging OC and I am surprise to see airlines are utilizing our money since almost one year and we continuously following for it and one thing we dint understand that if agent makes mistake while issuing ticket immediate in the next statement airlines raised the ADM, but here in this case they are not bother to return our money and see the height of it the OC amount which we didn’t receive and pending since long time, recently airlines has raised the ADM saying that we had cancelled few tickets and took the refund of OC where we are struggling for the same. When contacted their revenue department they simply said how you dint receive the OC amount, Contact airlines manager he will help us to get the refund. Here is my sincerely request when we obeys BSP decision and clear ADM\'s without asking any question then it becomes BSP duty to help the travels agent\'s to get ACM from concern airlines, and simultaneously airlines should understand the problem of agent\'s who earn small commission by paying huge amount to them. Please find below the correspondence done with the airlines and attachment of OC details. Will appreciate your necessary and early action in this regards Thanks and regards Mrs Tayyaba Maryam Proprietor
Posted by: Mrs Tayyba
18-06-2014 13:05:52
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