MAKEMYTRIP has partnered OneAssist to offer customers credit card and smartphone protection in case of loss or theft, becoming the first Indian travel company to provide such a service.
Customers protected by OneAssist plans will have all activities on the lost cards and smartphone blocked up to seven days prior to the report made in order to prevent data misuse and financial loss. OneAssist will also settle hotels bills and arrange for a return ticket if required.
Travellers only need to call one number instead of contacting individual banks when they lose their credit cards, explained Rajnish Kapur, chief information officer and head – customer service, MakeMyTrip.
In the event of passport loss, OneAssist will support the customer with necessary documentation and foreign language translation where needed.
MakeMyTrip customers can purchase OneAssist protection while booking their tickets or holiday packages online. They are currently available to international travellers and HDFC Bank credit card holders, and will soon be offered to domestic travellers.
Sonal Swamy, director, Syrisa Travels, said: “The loss of (one’s) credit cards, mobile phone and passport can become a nightmare for tourists travelling abroad. OneAssist plans will provide the immediate and permanent relief that is crucial in such situations.”