Marina Bay Cruise Centre Singapore (MBCCS), managed by SATS-Creuers Cruise Services (SCCS), has completed a S$40 million (US$29 million) upgrade to improve passenger experience and accommodate growing cruise demand in Asia.
The terminal has reorganised passenger flows to manage simultaneous dual mega ship calls across its two berths. A new Level 1 check-in hall with 70 counters and over 500 seats will serve Pier 2, while the existing Level 2 check-in hall will continue serving Pier 1. Both halls include VIP lounges for premium travellers.
Other upgrades include a new Ground Transport Area with widened roadways, additional coach bays, early baggage drop-off, and more than doubled ride-hailing lots. A looped shuttle links Marina South Pier MRT station to the terminal, and an Advanced Carpark Reservation System allows parking to be booked up to 60 days in advance. Buggy services are available for passengers with reduced mobility.
MBCCS has introduced baggage transfer services to hotels and Changi Airport, shuttle services to attractions such as Gardens by the Bay and Chinatown, and reintroduced the Cruise-Fly Service for international passengers, allowing them to check in and tag baggage for same-day connecting flights.
Behind the scenes, a Vehicle Slot Management System coordinates deliveries of supplies to ensure efficient operations during dual ship calls. The terminal has also launched PortDeck, a convertible bench-table system designed to optimise space and passenger comfort during peak periods.
Mehmet Kutman, chairman and CEO of Global Ports Holding, parent company of Creuers, said: “As cruise travel continues to expand across the region, this upgraded facility will enhance the passenger journey and exemplify Singapore’s continued leadership in shaping the future of cruise travel across Asia.”
Ong Huey Hong, assistant chief executive, industry development group, Singapore Tourism Board, added: “Through our partnership with SATS-Creuers, we are future-proofing our tourism landscape by delivering world-class infrastructure that meets the needs of evolving traveller expectations while reinforcing Singapore’s position as a leading cruise destination in the region. As we chart the next chapter for tourism, these enhancements underscore cruise tourism’s vital role in our broader ecosystem of quality, sustainable growth.”
