OAG has released its latest industry report, The Future of the Airline Passenger Experience, a comprehensive report that explores three pivotal aspects reshaping the modern air travel experience: Flight Booking, Inflight Entertainment, and Airline Loyalty.
Each section offers insights into the transformative impact of technology, data, and innovation on passenger interactions with airlines.
OAG latest report offers insights into the impact of technology, data, and innovation on passenger interactions with airlines
Flight Booking, which analyses the impact of technological advancements on passenger journey planning and booking, also explores how advanced digital platforms and personalised experiences are set to redefine the booking process, enhancing convenience and flexibility for travellers.
Inflight Entertainment delves into the evolution of entertainment systems aboard aircraft and traces the journey from communal screens to personalised streaming services. It underscores how technology continues to reshape the inflight experience, offering passengers an expanding and increasingly immersive offering of entertainment and retail choices at their fingertips.
Lastly, Airline Loyalty illuminates shifting dynamics in customer engagement within the airline industry. Traditional loyalty models are evolving into more flexible approaches as airlines strive to forge deeper connections with a new generation of travellers and adapt to evolving expectations.
Jeremy Burke, chief commercial officer at OAG, commented: “The airline industry is undergoing a transformative shift propelled by technology and data. The Future of the Airline Passenger Experience report provides a comprehensive exploration of these transformations, highlighting how airlines and the aviation industry leverage innovation to enhance every facet of the passenger journey.”
The report also presents opportunities for growth in the airline sector, underscoring OAG’s commitment to providing valuable resources for industry stakeholders navigating this dynamic landscape.
OAG has released its latest industry report, The Future of the Airline Passenger Experience, a comprehensive report that explores three pivotal aspects reshaping the modern air travel experience: Flight Booking, Inflight Entertainment, and Airline Loyalty.
Each section offers insights into the transformative impact of technology, data, and innovation on passenger interactions with airlines.
Flight Booking, which analyses the impact of technological advancements on passenger journey planning and booking, also explores how advanced digital platforms and personalised experiences are set to redefine the booking process, enhancing convenience and flexibility for travellers.
Inflight Entertainment delves into the evolution of entertainment systems aboard aircraft and traces the journey from communal screens to personalised streaming services. It underscores how technology continues to reshape the inflight experience, offering passengers an expanding and increasingly immersive offering of entertainment and retail choices at their fingertips.
Lastly, Airline Loyalty illuminates shifting dynamics in customer engagement within the airline industry. Traditional loyalty models are evolving into more flexible approaches as airlines strive to forge deeper connections with a new generation of travellers and adapt to evolving expectations.
Jeremy Burke, chief commercial officer at OAG, commented: “The airline industry is undergoing a transformative shift propelled by technology and data. The Future of the Airline Passenger Experience report provides a comprehensive exploration of these transformations, highlighting how airlines and the aviation industry leverage innovation to enhance every facet of the passenger journey.”
The report also presents opportunities for growth in the airline sector, underscoring OAG’s commitment to providing valuable resources for industry stakeholders navigating this dynamic landscape.
Read the full report here.